Customer Support Advisor

5 months ago

Coventry, United Kingdom Bright Advertising for Cambridge University Press & Assessment Full time

**Customer Support Advisor**

**Salary: £22,800 - £24,800**

**Location: Coventry, Hybrid**

**Contract: Permanent, 35 hours per week (x3 Positions Available)**

**This is an exciting opportunity for a customer focussed, self-motivated team player with excellent customer service skills, looking for a new and exciting challenge.**

OCR (Oxford Cambridge and Royal Society of Arts Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

**About the role**

Some key accountabilities include:

- Answer varied and often complex queries from our customers, ranging from teaching an OCR qualification through to exam and results using a variety of contact channels.
- Listen to and question our customers to understand their needs and resolve queries at first point of contact.
- Accurately capture and record all customer conversations in the CRM system.
- Work collaboratively with colleagues across different support functions to solve customer queries quickly and effectively as well as the confidence to work independently.
- Responsible for continuous learning on our products and systems, able to retain knowledge and be the expert at what we do.

**About you**

We are looking for someone who is capable of working individually and within a team, highly organised and with an excellent eye for detail.
- Have experience of working in a busy contact centre/support centre environment.
- Have a flexible approach and can-do attitude. Will be calm and confident when dealing with customers.
- Be comfortable working to tight deadlines and enjoy collaborating with others and sharing knowledge.
- Able to adapt and take on new information quickly and use accurately in a dynamic environment to meet customer needs.

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
- “Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill requirements.”_

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._

**Job Types**: Full-time, Permanent

**Salary**: £22,800.00-£24,800.00 per year

**Benefits**:

- Work from home

Work Location: In person

  • Customer Support Advisor

    6 months ago

    Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Norwegian-speaking Customer Support Advisor to join their teams in Greece to support an online supplements store clients. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...

  • Customer Support Advisor

    4 hours ago

    Coventry, United Kingdom CV-Library Full time

    Customer Support Advisor (x2 Positions) Salary: £23,300 - £27,650 per annum Location: Coventry & Hybrid Contract: Permanent, Full time (35 hours per week) If you excel in providing excellent customer service, possess strong communication skills, and thrive in fast-paced environments, we want to hear from you! We are Cambridge University...

  • Customer Support Advisor

    6 months ago

    Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a German-speaking Customer Support Advisor to join their teams in Greece to support a project related to telecommunications. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...

  • Customer Support Advisor

    6 months ago

    Coventry, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK :37.5 hours per week worked Monday to Friday (8 hours between 7am & 7pm), you may also be required to do the odd weekend RATE: £12.07 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and...

  • Customer Support Advisor

    4 weeks ago

    Coventry, United Kingdom CV-Library Full time

    Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a remote Customer Support Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with...

  • Customer Advisor

    6 months ago

    Coventry, United Kingdom Simon Lincoln Recruitment Solutions Ltd Full time

    **Role: Customer Advisor** **Hours of Work - Cover 9am - 5pm** **Dates - Monday 27th November - ongoing** **Customer Advisor Duties** - As a Cusomer Advisor you will be based front of house ensuring the highest level of customer service is maintained at all times and act as a role model for excellent service delivery. - To assist on open days and carry...

  • Customer Support Advisor

    1 week ago

    Coventry, United Kingdom Jewson Partnership Solutions Full time

    Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a remote Customer Support Advisor who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample...

  • Customer Advisor

    5 months ago

    Coventry, United Kingdom Boots Full time

    **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them...

  • Customer Support and Technical Support Advisor

    6 months ago

    Coventry, United Kingdom Cygnus Systems Full time

    **Role Title**: Customer service / Technical Support Advisor **Location: Coventry, CV5 9RN** - Applicants should be with in a sensible communicable distance from **Coventry, CV5** - Office based 8am - 5pm **Full time** **A. Job description**: As a Customer / Technical Support Advisor, your primary responsibility is to provide prompt and efficient...

  • Customer Experience Advisor

    6 months ago

    Coventry, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Automotive **Function**: Commercial **Contact**: Ellie Ebbage **Phone**: *** **01384 446118** **Duration**: Contract **Job Ref**:66268 - Job details**Customer Experience Advisor - 39323 - £23.63/hr (inside IR35)** Do you have Customer Experience Advisor experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping...

  • Customer Advisor

    5 months ago

    Coventry, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 months fixed term** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Coventry Brandon Road** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    6 months ago

    Coventry, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q 1231** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    6 months ago

    Coventry, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Coventry** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Support Advisor

    6 months ago

    Coventry, United Kingdom Cambridge University Press & Assessment Full time

    **Customer Support Advisor** **Salary**: £22,200 - £26,400 **Location**: Coventry, Hybrid **Contract**: Permanent, Full Time (35 hours per week) **If you excel in providing excellent customer service, possess strong communication skills, and thrive in fast-paced environments, we want to hear from you!** We are Cambridge University Press & Assessment,...

  • Customer Support Advisor

    5 months ago

    Coventry, United Kingdom Microlise Full time

    Support Services Coventry, United Kingdom From £24,000, dependent on experience Closing Date: 26.07.2024 We currently have an exciting opportunity for a Customer Support Advisor  to join us at our Coventry office, which will see you responsible for providing support and training to all our customers on company products. Being a champion of...

  • Customer Service Advisor

    6 months ago

    Coventry, United Kingdom The Trade Centre Group Full time

    **Customer Service Advisor** The Trade Centre UK has a fantastic opportunity for a Customer Service Advisor to join the UK’s largest independent used car supermarket. We are looking for motivated and professional individuals who strive for the very best level of service in all aspects of work. Established in 1999 and with over 700 employees across all...

  • Customer Experience Advisor

    2 months ago

    Coventry, Coventry, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Coventry, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Customer Service Advisor

    6 months ago

    Coventry, United Kingdom Contechs Full time

    **Position: Customer Service Advisor** **Sector: Professional Services** **Location: Whitley, Coventry** **Position Type: 12 month rolling contract** **Inside / Outside IR35: Inside IR35** **Salary: Umbrella £22.16** I am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Customer Service Advisor to join their...

  • Customer Service Advisor

    6 months ago

    Coventry, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 401100958**£12.50 Per Hour** - Full Time**Permanent** **Coventry, West Midlands** **Customer Service And Call Centre** **Job Description**: **Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based just...

  • Customer Service Advisor

    5 months ago

    Coventry, United Kingdom Barclays Full time

    **Customer Service Advisor** **Location: Coventry** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...