Technical Customer Support
2 weeks ago
Job Overview:
**Responsibilities**:
- Diagnose and troubleshoot technical issues
- Guide customers through solutions in a user-friendly manner
- Escalate unresolved issues to the appropriate internal teams
- Ensure proper recording and documentation of technical issues
- Collaborate with the team to improve customer service experience
**Skills**:
- Strong customer service skills
- Knowledge of VPN, TCP/IP protocols
- Excellent communication skills
- Familiarity with computer networking concepts
- Proficiency in Mac OS and Linux operating systems
- Understanding of firewall configurations
- Experience with Jira for issue tracking
Pay: £22,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Desktop Support: 2 years (preferred)
Work Location: In person
Reference ID: TSC
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