Customer Support Advisor

2 weeks ago


Coventry, United Kingdom David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a German-speaking Customer Support Advisor to join their teams in Greece to support a project related to telecommunications.

Position: Customer Support Advisor

Location: Work from home/remote, Greece

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Offer extra telecom services
- Make sure that great levels of client service is delivered at all times and ensure a positive experience.

**REQUIREMENTS**:

- C2 level of German and B1 English, both oral and written
- Passionate about customers and customer service
- Technical as well as sales skills will be an advantage
- Problem-solving skills
- Stable internet connection
- Upbeat and positive attitude

**OFFER**:

- Excellent remuneration package
- Upselling bonuses
- Private medical insurance
- Unlimited contract
- Shifts Monday - Sunday 09:00-23:00
- Meal cards
- Performance bonus
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential



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