Customer Support Advisor

3 weeks ago


Coventry, United Kingdom Adecco Full time

Market leading multi-brand operational leasing organisation are looking to recruit 2 x Customer Support Advisors, one on an ongoing basis and another covering sickness for a minimum of 3 months. These roles are hybrid working 4 days from the office in Coventry, the other day can be worked from home.

**The Opportunity**

The customer care specialist will join the Customer Care & Quality department and will be responsible for managing customer contact by interfacing with various company departments.

**Key Responsibilities & Deliverables include**:

- Info/requests/complaints receiving and screening
- Info/simple requests managing feedback to customers and closing cases
- Complaints/technical requests routing to 2-nd level customer care operator or other departments
- Back-office activities (i.e., contract documentations sending)
- Complex requests & complaints received through their CRM software or other local tools evaluation
- Cases management and resolution autonomously or with the support of the departments involved within defined and shared SLA
- Follow up and feedback to the customer
- Information campaigns to customers to prevent/reduce 1st levels cases

**About You**
- Ability to meet customer expectations
- Oral and written expression skills
- Oral and written comprehension
- Persuasive skills
- Listening skills
- Strong communication skills/very good dialectical skills
- Ability to analyse a problem and quickly find the most effective solution

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jessica Rees-Evans



  • Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. working either 8am to 5pm Monday to Friday. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone customer service not Retail or Food customer service backgrounds. You...


  • Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. working either 8am to 5pm Monday to Friday. Flexibility to work weekends, with notice, at time and a half pay rate. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone...


  • Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Norwegian-speaking Customer Support Advisor to join their teams in Greece to support an online supplements store clients. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...


  • Coventry, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK :37.5 hours per week worked Monday to Friday (8 hours between 7am & 7pm), you may also be required to do the odd weekend RATE: £12.07 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and...


  • Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a German-speaking Customer Support Advisor to join their teams in Greece to support a project related to telecommunications. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...


  • Coventry, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Automotive - **Function**: Human resources - **Contact**: Ellie Ebbage - **Contact Phone**: 01384 397555 - **Expiry Date**: 24 September 2023 - **Job Ref**: 65476 **HR Customer Support Advisor - 39077 - £15.50/hr Umbrella (inside IR35)** Do you have HR administration or HR customer service experience, and are you seeking a new contract job in...


  • Coventry, United Kingdom Cygnus Systems Full time

    **Role Title**: Customer service / Technical Support Advisor **Location: Coventry, CV5 9RN** - Applicants should be with in a sensible communicable distance from **Coventry, CV5** - Office based 8am - 5pm **Full time** **A. Job description**: As a Customer / Technical Support Advisor, your primary responsibility is to provide prompt and efficient...


  • Coventry, United Kingdom Hamilton Woods Full time

    **Customer Service Advisor Temporary - Permanent £30,000 Coventry** Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry. **Duties and Responsibilities of the Customer Service Advisor**: - To act as first point of contact - Coordinate...


  • Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom The Job People Ltd Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry.Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training.The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Automotive **Function**: Commercial **Contact**: Ellie Ebbage **Phone**: *** **01384 446118** **Duration**: Contract **Job Ref**:66268 - Job details**Customer Experience Advisor - 39323 - £23.63/hr (inside IR35)** Do you have Customer Experience Advisor experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping...


  • Coventry, United Kingdom AMJ Recruitment Full time

    AMJ Recruitment are currently looking to recruit 5 x Customer Service Advisors on a permanent basis for our valued client based in CV12 Bedworth. The Customer Service Advisor position will require the candidates to be the first point of contact with customers to deal with delivery, returns or any issues that may arise during the purchase experience. The...


  • Coventry, United Kingdom Contechs Full time

    **Customer Experience Advisor** **Duration: 8 Month Rolling Contract** **Location: Whitley** **Position Description**: - As a Customer Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service. - You will be responding to customer’s enquiries and...


  • Coventry, United Kingdom The Future Works Full time

    We are pleased to assist our valued client who is an industry-leading telematics company based in Coventry, with an opportunity for an empathetic Help Desk/Customer Support Advisor. This position is vital to providing exceptional support to customers on behalf of the company by addressing concerns and questions, ensuring customer satisfaction. The ideal...


  • Coventry, United Kingdom Contechs Full time

    **Customer Experience Advisor** **Duration: 12 Months Rolling** **Location: Whitley** **Working for our high profile client in the automotive industry.** **Inside IR35 - £21.96 per hour - Umbrella Rate** **Position Description**: - As a Customer Experience Advisor, you'll be a knowledgeable expert in our brands in order to achieve a right first time...


  • Coventry, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 401100958**£12.50 Per Hour** - Full Time**Permanent** **Coventry, West Midlands** **Customer Service And Call Centre** **Job Description**: **Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based just...


  • Coventry, United Kingdom RSD Recruitment Full time

    **Customer Service Advisor** **£20,000 - £21,000** **Monday to Friday (8:00am - 16:30pm), 1 in 2 Saturdays, 1 in 2 Sundays** **Full time** The Access Store is the operational heart of the company. The role of the Customer Sales Advisor is to ensure Access customers receive a consistently high level of service. In addition to providing day-to-day help...