HR Customer Support Advisor 39077

1 month ago


Coventry, United Kingdom Jonathan Lee Recruitment Ltd Full time

**Sector**: Automotive
- **Function**: Human resources
- **Contact**: Ellie Ebbage
- **Contact Phone**: 01384 397555
- **Expiry Date**: 24 September 2023
- **Job Ref**: 65476

**HR Customer Support Advisor - 39077 - £15.50/hr Umbrella (inside IR35)**

Do you have HR administration or HR customer service experience, and are you seeking a new contract job in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit an HR Customer Support Advisor, and the contract human resources role comes with an umbrella rate of £15.50/hr (Inside IR35).

As an HR Customer Support Advisor, you will assist with employee queries to ensure all transaction and administrative processes are executed accurately and in line with the relevant service level agreements.

In your first few weeks in this HR Customer Support Advisor role, you can expect to:

- Answer all incoming queries within a specified time to ensure service levels are met
- Utilise active questioning skills to understand the root cause of employees' questions and escalate as required
- Ensure employee return to work interview documents are validated against the attendance management process and alerting managers where an RTW document has been completed incorrectly.

Applicants will need previous experience working in an HR Customer Service or administrative role.

The following are also required:

- Experience processing high volume HR queries at speed and with accuracy - either within a ticketing system or inbox
- High computer literacy and ability to learn quickly to navigate a number of different IT platforms
- Resilient and enthusiastic, able to deliver results under pressure.

If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent umbrella contract rate of £15.50/hr.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.



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