Customer Account Representative- Customer Support
2 weeks ago
Customer Account Representative £14.79 per hour PAYE
Contract until Dec 2024
Our client is currently searching for a Customer Account Representative to join their team in Coventry. You would be responsible for delivering world-class service and supporting the business by responding to customer enquiring, updating the business systems, collaborating internally to prepare and deliver quotations.
Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
quotes and customer documentation, prioritizing workload to ensure the customer always receives an excellent service.
to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
SAP product recognition to identify runner/repeater parts and what can be sold to the customer. and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
to gather data, to compile information, and prepare reports
customer service orientation
computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
of SAP
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