Customer Services Specialist
4 weeks ago
**Your tasks****:
- Based in the Coventry sales office, you will:
- Be responsible for full post sales order process to proactively resolve customer queries
- Manage the product returns processes smoothly
- Monitor, measure and manage open queries
- Analyse back order reports to progress deliveries
- Collaborate with other departments to settle invoice queries in line with set KPI's
- Monitor, analyse data and share information to enhance productivity, processes and services
**Your profile****:
- Solution orientated and passionate about delivering excellent customer service and support
- Previous experience supporting customers in a fast paced sales office environment
- Strong attention to detail and organised by nature
- Ability to work with initiative as part of a team and independently
- Strong relationship skills and ability to build a rapport with customers
- Good level of education, with GCSE / 'O' Level Maths and English
- Excellent communication in English
- Self-assured in making decisions
- Confident user of MS Excel preferred but not essential
- Experience with SAP and CRM preferred but not essential
- You must be eligible to work in the UK
**Benefits**:
- Clear vision and purpose- "We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.- Sustainability and innovation focus- We have high sustainability and innovation goals. Let's work towards a sustainable future together.- Excellent learning tools- At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.- Great career opportunities-
- Holidays- As well as all bank holidays, GF offers 26 days holiday, increasing by one day at five year intervals to a maximum of 5 additional days.- Very attractive pension scheme- GF offers a salary sacrifice pension scheme. Employees sacrifice 4.5% of total earnings and this is added to the employers 6% contribution.- Health care- GF offers membership of a Health care cash plan.- Life assurance- GF offers all employees life assurance 3 x their basic salary.**Your contact**:
- Narinder Bains- Co. Secretary & HR Manager- Paradise Way
- CV2 2ST Coventry
- United Kingdom***:
**Who we are**:
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.
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