Customer Service Advisor

2 weeks ago


Coventry, United Kingdom C & C Vehicle Services Ltd Full time

C & C Vehicle Services Ltd is a well-established accident repair business currently located in Oldham, Wolverhampton, Chesterfield and Sunderland. This role will be based at our new site in Coventry.

**Role Summary**

This role acts as liaison between regional customers including insurance companies and accident management companies who are managing regional repairs and the business. The role holder will communicate regarding new bookings, vehicle repairs and repair timelines, always ensuring our customer satisfaction levels are outstanding

**Responsibilities**
- Meet & greet customers arriving on site and complete the necessary documentation
- Contact 3rd party suppliers when necessary to arrange vehicle recoveries
- Liaise with the customer to arrange collection of the vehicle if required, seek authority, provide updates and liaise with the Regional General Manager
- Handle mobile repair requests, contacting regional customer sites to assess the repair type, schedule the repair and load the information onto the system
- Manage the utilisation of the company’s courtesy cars
- To act as the customers point of contact if they need to raise a complaint, managing this in conjunction with the Regional General Manager
- Provide Accident Management for Non-Fault accidents as and when required

**Essential Requirements**
- Previous experience within a Customer focused role in a similar environment
- Maths and English GSCE (or equivalent) grade 4 or above
- Excellent communication skills verbal and written
- Ability to work well in a team
- Exceptionally organised and a natural multi-tasker with good time management skills
- Excellent problem-solving skills
- Computer literacy in all Microsoft packages
- Ability to accurately enter data
- Eligibility to live and work in the UK
- Current driving licence

**Salary & Benefits**
- Salary dependant on experience
- Bonus scheme
- 40 hours per week (Monday - Friday: 08.00am - 4.30pm)
- 28 days holiday (inc statutory holidays) per year rising to 33 with additional service
- Pension
- Life Assurance
- Access to virtual services supporting your health, mental and financial wellbeing and legal advice

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Coventry: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person


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