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Customer Service Advisor

1 month ago

Coventry, United Kingdom The Trade Centre Group Full time

**Customer Service Advisor**

The Trade Centre UK has a fantastic opportunity for a Customer Service Advisor to join the UK’s largest independent used car supermarket. We are looking for motivated and professional individuals who strive for the very best level of service in all aspects of work.

Established in 1999 and with over 700 employees across all our UK showrooms, we pride ourselves on offering our employees support and opportunity for growth within the motor trade and are committed to promoting a diverse and inclusive community within our work force.

**Role and Responsibilities**
- Be customer focused - develop rapport and maintain excellent relations with our customers
- Liaise directly with customers to answer their queries including taking telephone enquiries and providing progress updates
- Ensure that all the relevant records and administrative processes are completed
- Manage and follow up all work in progress on customer vehicles.
- £23,400 per annum - role includes weekend work

**Requirements**:

- Great communication skills and build rapport with our customers
- Previous experience within this position would be an advantage - but not essential
- Flexible team player - able to undertake new tasks and use initiative to support aftersales team during busy periods.
- To always be well-presented with a desire, character, and attitude to succeed

**Why choose us?**

Across our showrooms, we have a wide range of dynamic teams who each bring their own strengths and personalities to the table, helping us to drive our business forward. As we continue to grow it’s increasingly important that we all stay focused on the same goals and uphold our company values:
**TEAMWORK - INTEGRITY - SERVICE - PASSION - COMMUNITY**

**Company Benefits**
- 22 days holiday entitlement
- Extra day off for your Birthday
- Recognition of Long Service every 5 years
- Online Benefits Portal - including discounts, cashback, and Healthcare Cash Plan
- Discounted car buying scheme
- Cycle to work scheme
- Financial wellbeing support and resources
- Mental health support and resources
- Free eye tests and discounted glasses
- Engagement events and Celebration days

If you are ready for a new challenge and join us as a Customer Service Advisor, we would love to hear from you

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