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Customer Service Advisor
3 weeks ago
**Position**: Customer Service Advisors
**Salary**: £10.34 P/H
**Contract**: Permanent Contracts
**Location**: Coventry.CV3. Office based.
**Working Shifts**: 9.00am - 6.00pm
**Reed Specialist Recruitment** are delighted to be supporting a local Coventry company that are regularly looking out for call centre **Customer Service Advisors**. Our client offer a great training program and it’s not uncommon for internal staff to be promoted or explore other avenues within the company.
They are currently looking to recruit 15 Customer Service Advisors to start on 13th March
Providing excellent customer service, you will be:
- Answering customer queries, including dealing with complaints
- Managing customer queries regarding charge backs to credit cards
- Making phone calls to merchants and cardholders to resolve any issues
- Looking into charge back statistics to improve overall customer service
- Follow all bank and card industry regulations
You will have the below skills and experience:
- Customer service experience
- Great telephone manner
- Good level of spoken and written English
- Excellent communication and listening skills
- IT skills
- An ability to work under pressure
- Goal orientated
Our client offer:
- 26 days annual leave
- Pension, Life insurance and Health Care Plan
- Free onsite parking
- Onsite canteen
- Annual leave buy/sell option
- Many other other great benefits
**Interview process**: Reed screening process and 1 x face to face interview (in person)
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