Current jobs related to Customer Support Coordinator - Dunstable Bedfordshire - Gilson

  • Customer Support Coordinator

    2 months ago

    Dunstable, United Kingdom Gilson Full time

    We are looking for a Customer Support Coordinator to join our team in the UK. About the jobOur mission is to consistently deliver excellent customer service to all Gilson customers. As Customer Support Coordinator, you are our customers' daily single point of contact, and therefore need to deliver excellent customer service by effectively managing their...

  • Customer Support Coordinator

    2 months ago

    Dunstable, United Kingdom Gilson Full time

    We are looking for a Customer Support Coordinator to join our team in the UK. About the jobOur mission is to consistently deliver excellent customer service to all Gilson customers. As Customer Support Coordinator, you are our customers' daily single point of contact, and therefore need to deliver excellent customer service by effectively managing their...

  • Customer Support Coordinator

    3 weeks ago

    Dunstable, United Kingdom Gilson Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Coordinator to join our team at Gilson. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.About the JobProvide timely and effective support to customers via phone, email, and other...

  • Customer Support Coordinator

    3 weeks ago

    Dunstable, United Kingdom Gilson Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Support Coordinator to join our team at Gilson. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.About the JobProvide timely and effective support to customers via phone, email, and other...

  • Customer Experience Coordinator

    2 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will be responsible for coordinating a portfolio of customers, providing exceptional levels of customer care, and ensuring that service levels are met and exceeded.Key ResponsibilitiesCoordinate...

  • Customer Experience Coordinator

    4 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...

  • Customer Experience Coordinator

    1 month ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...

  • Customer Experience Coordinator

    1 month ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...

  • Customer Experience Coordinator

    4 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About Loomis UKLoomis UK is a leading cash handling company, providing secure money safes, intelligent smart safes, cash in transit, and cash processing services to businesses across the UK.The RoleWe are seeking a Customer Experience Coordinator to join our team in Dunstable. As a key member of our Customer Experience Centre, you will be responsible for...

  • Customer Experience Coordinator

    1 month ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...

  • Customer Experience Coordinator

    1 month ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...

  • Customer Experience Coordinator

    3 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...

  • Customer Experience Coordinator

    3 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCoordinate a portfolio of customers,...

  • Customer Support Specialist

    2 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom Gilson Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Gilson. The ideal candidate will have a strong background in customer service and be proficient in using ERP and CRM systems.About the roleThe Customer Support Specialist will be responsible for providing exceptional customer service to our external and internal customers. This...

  • Customer Support Supervisor

    1 month ago

    Dunstable, Central Bedfordshire, United Kingdom Gilson Full time

    About the RoleWe are seeking a highly skilled Customer Support Supervisor & Office Manager to join our team at Gilson in the UK.This role is responsible for supervising the Customer Support teams in the UK and The Netherlands, ensuring excellent customer service delivery. The ideal candidate will have previous experience in Customer Service and Office...

  • Customer Support Supervisor

    1 month ago

    Dunstable, Central Bedfordshire, United Kingdom Gilson Full time

    About the RoleWe are seeking a highly skilled Customer Support Supervisor & Office Manager to join our team at Gilson in the UK.This role is responsible for supervising the Customer Support teams in the UK and The Netherlands, ensuring excellent customer service delivery. The ideal candidate will have previous experience in Customer Service and Office...

  • Customer Experience Coordinator

    1 month ago

    Dunstable, United Kingdom LOOMIS Full time

    Our  Customer Experience Centre  is seeking a Customer Experience Coordinator to join our team in Dunstable. Hours:  40 hours per week Salary:  £24,757 per annum Have you got up-to-date knowledge and experience of working in the customer service sector? Do you want a position where you can have real impact on service delivery? This...

  • Customer Support and Office Manager

    2 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom Gilson Full time

    We are seeking a highly skilled Customer Support and Office Manager to oversee the UK and Netherlands Customer Support teams. The ideal candidate will have a strong background in customer service and office management, with a proven track record of leading teams and driving business results.Key Responsibilities:Supervise the quote and order entry processes...

  • Customer Support Supervisor

    1 month ago

    Dunstable, United Kingdom Gilson Full time

    About the RoleWe are seeking a highly skilled Customer Support Supervisor & Office Manager to join our team at Gilson in the UK.This role is responsible for supervising the Customer Support teams in the UK and The Netherlands, while also handling customer inquiries, confirming orders, and performing office management activities.The ideal candidate will have...

  • Customer Support Supervisor

    1 month ago

    Dunstable, United Kingdom Gilson Full time

    About the RoleWe are seeking a highly skilled Customer Support Supervisor & Office Manager to join our team at Gilson in the UK.This role is responsible for supervising the Customer Support teams in the UK and The Netherlands, while also handling customer inquiries, confirming orders, and performing office management activities.The ideal candidate will have...

Customer Support Coordinator

2 months ago

Dunstable Bedfordshire, United Kingdom Gilson Full time

We are looking for a Customer Support Coordinator to join our team in the UK.

About the job

Our mission is to consistently deliver excellent customer service to all Gilson customers. As Customer Support Coordinator, you are our customers' daily single point of contact, and therefore need to deliver excellent customer service by effectively managing their inquiries, orders and their relationship with Gilson. You will be expected to provide support to our external customers as well as our internal customers within our Sales and Service organisations.

Location: Dunstable, United Kingdom

Hours: Full time, 40 hours per week

Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, pension and the option to join our healthcare scheme.

About the role - duties and responsibilities

  • Provide outstanding customer support by efficiently coordinating and answering customer questions regarding order status, stock availability and pricing
  • Develop basic technical knowledge of products and procedures and be able to provide 1st level of technical support
  • Create new customers accounts, pricing and item set-up requests in a SharePoint database
  • Update CRM with relevant information
  • Support quote process using our CRM system (Salesforce)
  • Manage public and private tenders
  • Process sales orders received via phone, fax, emailing, web on Gilson ERP
  • Perform local purchasing for third party and or office material
  • Manage back orders and billing disputes
  • Manage customer inquiry cases and complaints in our CRM system
  • Help performing credit collection
  • Pipette after-sales management (quote, restart, create order headers, invoicing)
  • Support the planning and invoicing of on-site services
  • Get involved in annual spares and rotating inventories
  • Comply with defined standard operating procedures, safety regulations, and quality certificates
  • Bring Voice of the Customer to all relevant Gilson departments to ensure customer satisfaction
  • Support activities that are not listed but are in its nature similar to those listed above, based on business requirements or requested by management

About you

The ideal candidate should have:

  • Previous experience in Customer Service (2 years minimum)
  • Excellent communication skills, with the ability to converse (written and verbally) in English
  • Proficient with ERP and CRM
  • Proficient with MS Office applications
  • Working knowledge of imports & customs
  • Ability to work well with others and build relationships