Customer Experience Coordinator

2 months ago

Dunstable, United Kingdom LOOMIS Full time

Our  Customer Experience Centre  is seeking a Customer Experience Coordinator to join our team in Dunstable.

Hours:  40 hours per week

Salary:  £24,757 per annum

Have you got up-to-date knowledge and experience of working in the customer service sector?

Do you want a position where you can have real impact on service delivery?

This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry. We are an organisation with a strong national presence and are part of the Loomis Group - a worldwide security sector leader.

Who are Loomis UK?

Loomis UK are a cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.

The Role

Working within a fast-paced customer focused environment, you will coordinate a portfolio of customers, being the named account contact for all customer queries and requests, including both ad-hoc and standard reporting.

You will provide the communication between the customer and the organisation across a number of departmental functions, ensuring that service levels are met and that the customer’s expectations are exceeded.

About You

You should have a track-record in offering exceptional levels of customer care and have a deep commitment to continuous improvement and excellent service delivery.

You will have the ability to manage and prioritise your daily workload, a strong sense of ownership of customer issues, effective communication skills (both written and verbal), with attention to detail and high levels of accuracy. You'll also be proficient in Microsoft Office and confident using new systems and software.

Do you love helping people? Do you thrive in a busy, friendly office environment? Are you prepared to go the extra mile to make sure our clients and internal stakeholders are delighted, every time they need our help? If so, we want to hear from you

We also have some specific security criteria that you will need to meet:

- You must be able to pass criminal record, personal credit and ID checks

- You must have verifiable 5-year employment/unemployment/educational history

In return we offer the following:

- 5 weeks’ holiday per year (excluding bank holidays)

- Life Assurance

- Employee Assistance Programme (EAP)

- A safe and supportive culture

- MyRewards – over 3000 discounts for everyday life

- Pension scheme

- Cycle to Work scheme

- Progression opportunities

If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then  apply today  with your CV (including a full job history).

We look forward to receiving your application.

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