Head of Service Delivery/Service Management Director

2 weeks ago

Corsham Wiltshire, United Kingdom Computer Network Defence Ltd (CND) Full time

Role: Service Delivery Manager (Maternity Cover) Location: Hybrid & Corsham
Immediate to July 2025

Are you an experienced Service Delivery Manager? Do you have a knack for building rapport with clients? Computer Network Defence (CND) are looking for a Service Delivery Manager to work with us on primarily our Blue Team services. The role will encompass everything from onboarding new client requirements, scoping and liaising with our technical staff to ensure that the necessary services are delivered in a smooth and efficient manner. As a confident communicator, you will act as the bridge between the client and the technical team, ensuring that all elements necessary for success are in place before, during and after delivery of the services.

CND have a reputation for excellence when it comes to both our technical ability and the customer service that is offered by the Service Delivery team. Ensure that current services offered are meeting client demands, and offer suggestions to improve
Regularly speak with our technical partners to ensure our services are aligned with their products
Respond to expressions of interest in CND services, ensuring the correct information is shared

Experience with project management and project coordination
Good organisational and time management skills
Knowledge of CRM systems and other client management tools


In line with Asylum & Immigration Legislation, all applicants must be eligible to live and work in the EU.

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