Service Delivery Manager

4 weeks ago


Corsham Wiltshire, United Kingdom Computer Network Defence Ltd (CND) Full time

Role: Service Delivery Manager (Maternity Cover)

Location: Hybrid & Corsham

Clearance: BPSS

Duration: Immediate to July 2025

Are you an experienced Service Delivery Manager? Do you have a knack for building rapport with clients? Does the prospect of working with talented Cyber staff excite you?

Computer Network Defence (CND) are looking for a Service Delivery Manager to work with us on primarily our Blue Team services. The role will encompass everything from onboarding new client requirements, scoping and liaising with our technical staff to ensure that the necessary services are delivered in a smooth and efficient manner. As a confident communicator, you will act as the bridge between the client and the technical team, ensuring that all elements necessary for success are in place before, during and after delivery of the services.

CND have a reputation for excellence when it comes to both our technical ability and the customer service that is offered by the Service Delivery team. The majority of our work is via reputation and referral, so this role is key to our current and continued success.

Key Responsibilities:

  • Ensure that current services offered are meeting client demands, and offer suggestions to improve
  • Work with the technical team and clients to scope engagements accurately
  • Engage with CND’s finance team to ensure invoicing works smoothly
  • Regularly speak with our technical partners to ensure our services are aligned with their products
  • Arrange and lead meetings between our technical team and client stakeholders
  • Respond to expressions of interest in CND services, ensuring the correct information is shared

Essential Skills:

  • Experience with project management and project coordination
  • Excellent stakeholder engagement skills, being able to communicate technical concepts to a non-technical audience
  • Extensive experience as a team manager and leader
  • Good organisational and time management skills
  • Reliable and self motivated, able to prioritise daily tasks effectively

Desirable Skills

  • Knowledge of CRM systems and other client management tools

With a team dedicated to improving our clients’ security, and the chance to be the face of the operation, this role provides a great deal of scope for someone to leave a lasting impact.

Candidates must hold valid UK Security Clearance or be able to attain the level of Clearance specified.

To apply please send a CV and covering letter outlining your suitability, salary requirements and availability to CNDJobs@CNDLtd.com

If you do not hear back from the team within 14 days, please assume you have been unsuccessful.

In line with Asylum & Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work, all potential employees will undergo stringent reference and identity checks.



  • Corsham, Wiltshire, United Kingdom Computer Network Defence Ltd (CND) Full time

    Role: Service Delivery Manager (Maternity Cover) Location: Hybrid & Corsham Immediate to July 2025 Are you an experienced Service Delivery Manager? Do you have a knack for building rapport with clients? Computer Network Defence (CND) are looking for a Service Delivery Manager to work with us on primarily our Blue Team services. The role will encompass...


  • Corsham, Wiltshire, United Kingdom Yolk Recruitment Ltd Full time €500 - €600

    Service Delivery Manager with ref. Service Delivery Manager Technology & Digital Contract Contact phone: Service Delivery Manager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW Yolk Recruitment are recruiting for a Service Delivery Manager to work on a contract deal for the next 6...


  • Corsham, Wiltshire, United Kingdom Alexander Mann Solutions (on behalf of Public Sector Resourcing Full time

    Telecommunications Delivery Manager - Inside IR35 Contract Term: 21 months (until 25/02/2026) Ministry of Defence Location: Hybrid – Corsham 2-3 days per week This role sits within the Defence Digital - Service Delivery Organisation supporting the delivery of the Fixed Connectivity 1 organisation. Delivering DD response to BT Openreach Withdrawal...


  • Corsham, Wiltshire, United Kingdom Alexander Mann Solutions (on behalf of Public Sector Resourcing Full time

    Telecommunications Delivery Manager - Inside IR35 Contract Term: 21 months (until 25/02/2026) Contracting Authority: Ministry of Defence Location: Hybrid – Corsham 2-3 days per week This role sits within the Defence Digital - Service Delivery Organisation supporting the delivery of the Fixed Connectivity 1 organisation. The role is responsible for: ...

  • Service Manager

    3 days ago


    Corsham, Wiltshire, United Kingdom LA International Full time

    Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There is...


  • Corsham, Wiltshire, United Kingdom DXC Technology Full time

    About DXC Delivering eXcellence for our Customers and Colleagues DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive...


  • Corsham, Wiltshire, United Kingdom Hays Full time

    To undertake prompt, accurate and timely sales administrative support as part of a team and also specifically to support the International Sales Manager to ensure excellent service levels and opportunities for sales and brand expansion Your new role Order Processing Code and input all customer orders accurately onto our computer system and liaise with...

  • Delivery Driver

    46 minutes ago


    Corsham, United Kingdom Domino's Full time

    **Do you love driving?** Domino’s **Corsham **are looking for Delivery Drivers to join our amazing team and deliver our delicious pizza in the local area! You must have your own car and be passionate about customer service! You will be required to have a smart phone that you use for work and download and use the Domino’s Delivery App called...


  • Corsham, Wiltshire, United Kingdom MASS Consultants Full time €45,000 - €75,000

    Lead IT Service Delivery Engineer Corsham SN13 Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. • 25 days annual leave inclusive of up to 3 days Christmas shut-down • Buy or sell up to 5 days annual leave • Annual Wellbeing allowance • Two pension schemes to choose...

  • CSI Manager

    1 week ago


    Corsham, Wiltshire, United Kingdom FryerMiles Full time €490

    IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham) APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE. Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually...

  • CSI Manager

    1 month ago


    Corsham, Wiltshire, United Kingdom FryerMiles Full time

    IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham) APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE. Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually...


  • Corsham, United Kingdom BT Full time

    Technical delivery professional **Job Req ID**:11761**Posting Date**:02-Mar-2023**Function**:Service**Location**:Park Lane, Corsham, United Kingdom**Salary**:Competitive + benefits**About BT** - BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to...


  • Corsham, United Kingdom BT Full time

    Technical delivery professional **Job Req ID**:11842**Posting Date**:02-Mar-2023**Function**:Service**Location**:Park Lane, Corsham, United Kingdom**Salary**:Competitive + benefits**About BT** - BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to...


  • Corsham, United Kingdom Babcock International Group Full time

    Job Title: Service Development ManagerLocation: Corsham, WiltshireCompensation: Competitive Salary + BenefitsRole Type: Full time / PermanentRole ID: SF At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Development Manager at our Corsham site. The roleAs a Service Development...


  • Corsham, Wiltshire, United Kingdom Network Plus Services Limited Full time

    Scottish Southern Electricity Networks (SSEN) have awarded a single 4 (+3) year framework agreement delivering planned and reactive underground cable infrastructure works up to 33kv in the Ridgeway area As part of this contract award we require an experienced Programme Manager to oversee the Planned workstream who will be primarily based at our Chippenham...


  • Corsham, Wiltshire, United Kingdom LA International Computer Consultants Ltd Full time

    LA International Computer Consultants Ltd Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There is a requirement to develop an understanding of clients specific configuration. ...


  • Corsham, Wiltshire, United Kingdom Babcock Full time

    Job Title: Network Management System Manager Location: Corsham, Wilts + Regular Travel to Other Sites Compensation: Competitive + Benefits Role Type: Full time / Permanent Role ID: SF57301 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Network Management System Manager at our Hawthorn...


  • Corsham, United Kingdom Submarine Delivery Agency Full time

    We have an exciting opportunity for a Security Administrator at our site in Corsham. Our team consists of a diverse mix of engineers, scientists and deep technical specialists. In joining us you will support one of largest and most complex programmes in defence. You will oversee challenges unique to this industry and will significantly impact project and...

  • Project Manager

    3 days ago


    Corsham, Wiltshire, United Kingdom Electus Recruitment Solutions Full time €30,000

    Defence Project Management Opportunity - Chippenham (Hybrid) Are you a seasoned Project Manager with a passion for contributing to the success of critical Defence initiatives? Our valued client, a well-established consultancy specialising in the Defence sector, seeks a highly motivated individual to join their close-knit team based in Chippenham (with a...


  • Corsham, Wiltshire, United Kingdom Babcock Mission Critical Services España SA. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Job Title: Network Management System Manager Location: Corsham, Wiltshire with regular travel to other sites Compensation: Competitive plus Additional Benefits Role Type: Full time / Permanent Role ID: SF57301 At...