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Service Delivery Manager

5 months ago

Corsham Wiltshire, United Kingdom Computer Network Defence Ltd (CND) Full time

Role: Service Delivery Manager (Maternity Cover)

Location: Hybrid & Corsham

Clearance: BPSS

Duration: Immediate to July 2025

Are you an experienced Service Delivery Manager? Do you have a knack for building rapport with clients? Does the prospect of working with talented Cyber staff excite you?

Computer Network Defence (CND) are looking for a Service Delivery Manager to work with us on primarily our Blue Team services. The role will encompass everything from onboarding new client requirements, scoping and liaising with our technical staff to ensure that the necessary services are delivered in a smooth and efficient manner. As a confident communicator, you will act as the bridge between the client and the technical team, ensuring that all elements necessary for success are in place before, during and after delivery of the services.

CND have a reputation for excellence when it comes to both our technical ability and the customer service that is offered by the Service Delivery team. The majority of our work is via reputation and referral, so this role is key to our current and continued success.

Key Responsibilities:

  • Ensure that current services offered are meeting client demands, and offer suggestions to improve
  • Work with the technical team and clients to scope engagements accurately
  • Engage with CND’s finance team to ensure invoicing works smoothly
  • Regularly speak with our technical partners to ensure our services are aligned with their products
  • Arrange and lead meetings between our technical team and client stakeholders
  • Respond to expressions of interest in CND services, ensuring the correct information is shared

Essential Skills:

  • Experience with project management and project coordination
  • Excellent stakeholder engagement skills, being able to communicate technical concepts to a non-technical audience
  • Extensive experience as a team manager and leader
  • Good organisational and time management skills
  • Reliable and self motivated, able to prioritise daily tasks effectively

Desirable Skills

  • Knowledge of CRM systems and other client management tools

With a team dedicated to improving our clients’ security, and the chance to be the face of the operation, this role provides a great deal of scope for someone to leave a lasting impact.

Candidates must hold valid UK Security Clearance or be able to attain the level of Clearance specified.

To apply please send a CV and covering letter outlining your suitability, salary requirements and availability to CNDJobs@CNDLtd.com

If you do not hear back from the team within 14 days, please assume you have been unsuccessful.

In line with Asylum & Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work, all potential employees will undergo stringent reference and identity checks.