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Quality Co-ordinator
1 month ago
ROLE: Private referrals Co-ordinator
Hackney
Swanstaff Ltd are looking for a Private Referrals Co-ordinator on behalf of our client based in Hackney.
Ensure the smooth running of the Private referral service by ensuring high standards of administration duties.
Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
* Ensure familiarisation and adherence with policies and procedures at all times
* Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
* Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.
Working in partnership with Private Families and other external agencies.
* Monitor referrals coming in, liaise with office staff to set up and arrange contacts both for private referrals.
* Ensure data monitoring documents are updated and any issues identified are flagged with management, including Liverpool Cafcass data monitoring forms.
* Ensuring payments for private referrals are made on time and added to the relevant calendar.
* Take payment for private referrals and ensure receipt log is updated promptly.
* Working with centre managers to source room availability for private referrals in the centre.
* Setting up private referrals from completing meetings to setting up family files and facilitating contacts
* Quality assure reports from Centres and private contact reports before submitting or sending to the relevant person.
* Flag any safeguarding concerns immediately to the relevant person.
* Managing the private referral inbox for Liverpool and ensuring queries are answered
* General administrative duties such as answering telephone calls within the office
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