Private Referrals Co-ordinator

6 months ago


Hackney, United Kingdom Swan Family Centres Limited Full time

**JOB DESCRIPTION**

**ROLE**:Private referrals Co-ordinator

**LOCATION**:Hackney

Swanstaff Ltd are looking for a Private Referrals Co-ordinator on behalf of our client based in Hackney.

**Main Objective**:Ensure the smooth running of the Private referral service by ensuring high standards of administration duties.

**General**
- Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
- Maintain at all times strict confidentiality of information relating to any sensitive information
- Communicate information effectively using the correct channels
- Ensure familiarisation and adherence with policies and procedures at all times
- Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
- Carry out responsibilities effectively, accurately, promptly and in a well-organised way
- Dispose of confidential paperwork appropriately using secure methods
- To uphold the clients core values, including treat all with respect. Our client operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.

**Principal Duties**
- Working in partnership with Private Families and other external agencies.
- Monitor referrals coming in, liaise with office staff to set up and arrange contacts both for private referrals.
- Monitor reports and ensure they are sent to the relevant people in a timely manner
- Ensure data monitoring documents are updated and any issues identified are flagged with management, including Liverpool Cafcass data monitoring forms.
- Updating receipt logs/calendars where necassary
- The general ‘house-keeping’ of files, ensuring relevant documents are available and updating them when necessary.
- Sourcing information that can promote and support service delivery.
- Ensuring payments for private referrals are made on time and added to the relevant calendar.
- Take payment for private referrals and ensure receipt log is updated promptly.
- Working with centre managers to source room availability for private referrals in the centre.
- Setting up private referrals from completing meetings to setting up family files and facilitating contacts
- Quality assure reports from Centres and private contact reports before submitting or sending to the relevant person.
- Flag any safeguarding concerns immediately to the relevant person.
- Managing the private referral inbox for Liverpool and ensuring queries are answered
- General administrative duties such as answering telephone calls within the office

**Job Types**: Full-time, Permanent

Pay: £11.44-£12.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- health/social care: 1 year (preferred)

Work Location: In person

Reference ID: PRC/HA/01



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