Quality & Training Co-ordinator

4 months ago

Derbyshire, United Kingdom SEVERN TRENT Full time

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our **Quality and Training Co Ordinator** role sits at the heart of this value with the opportunity to really make a difference to our customers.

**EVERYTHING YOU NEED TO KNOW**

We have an exciting opportunity for someone to join our Severn Trent Team as a **Quality and Training Co Ordinator.**

This is a critical role that is responsible for the End-to-end ownership of our training and quality journey across wholesale market business area. From the design of training material to onboarding of new starters to embedment and quality reviews.

You will be a leading Subject Matter Expert for quality, training and knowledge content, creating training materials, and quality frameworks. Collaborating with key stakeholders across WMU & the wider business to enable the development of our people to deliver Best in Class service. Coach and quality assess and develop Team Leaders to ensure delivery of outputs. Identifying training needs, coaching and general performance

You will be driving a customer centric focus to deliver an improved customer experience, making WMU industry leading across BR-Mex. Embodying a right time customer focus culture through our people and their development.

This role is based at **Raynesway, Derby,** with some travel to Coventry, and Customer sites where required.

**WHAT YOU’LL BRING TO THE ROLE**

We are looking for someone that has a strong customer ethos, that possesses Knowledge and Experience of working within a customer focussed Operations environment, leading and delivering operational change.

You will need to have the ability to build strong relationships, build collaborate relations with stakeholders, customers and other external organisation to collaborate influence our vision to deliver Best in Class service. Excellent communication skills with the ability to explain complicated technical messages in a simple way are essential for this role.

The role requires an analytical approach and capability to understand and root cause data and performance from systems and reporting.

You will need to be adaptable, challenge motivated and thrive on delivering continuous improvement in a fast-paced work environment. Possessing strong Problem solving skills with the ability to investigate problems and interpret findings clearly. Ability to make decisions and assess work required to solve a problem.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do..

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Competitive Salery Offering £30,000 - £40,000
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family frie

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