2nd Line Support Engineer
1 day ago
Intersys is a security-first IT Managed Service Provider committed to delivering excellence. We are looking for a proactive and analytical 2nd Line Engineer to join our dynamic and growing Managed Services team, where you will be supporting a diverse range of cloud and server-based infrastructures for small to medium-sized organisations. Principally based in our Leadenhall Market office, the role is hybrid and will require regular London-based client visits, with occasional travel to clients outside of the South East and the UK. Exceptional customer service is critical to our success, so you must have a professional, flexible and personable approach to client relations.
Supporting predominantly Microsoft 365-based products and end-users
Taking part in the on-call rota for out of hours weekend support
3+ years' experience within a 2nd line user support role, preferably with an MSP
~ Significant experience with Microsoft Cloud technologies
~ Familiarity with basic network protocols
~ Passionate about IT and technology
Experience of working within an ITIL framework
Mac OSX or Unix knowledge
Knowledge of Watchguard, Google Workspace, Okta and ServiceNow products
Have excellent written and spoken English
Competitive salary
A collaborative and supportive work environment with a range of family-friendly policies
Financial rewards for exam passes
Your birthday as an extra day of paid leave
Great personal development opportunities
A broad range of employee benefits, including long-service awards
We would be delighted to discuss part-time and flexible working requests
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