2nd Line Technical Support

4 months ago

West London, United Kingdom Wildcat Careers Ltd Full time

**Job description**

**2nd Line Technical Support Engineer**

**Salary**: £33K - £35K plus **bonus**

**Benefits**: 20 days holiday plus bank holidays, increasing to a maximum of 25 days plus bank holidays, fully paid for company events, annual bonus, professional development

**Location**: London, W1

Are you a highly motivated 2nd Line Technical Support Engineer with a passion for providing an exceptional customer experience? Do you thrive in a collaborative environment and have a hunger for tech? Then this is a fantastic opportunity for you

Become a vital 2nd Line Technical Support member of an award-winning Service Desk with a well-established managed service provider in central London as they continue to grow and excel.

**Duties will include**:

- Provide second line Technical IT Support remotely and onsite.
- Support predominantly Microsoft 365 based products and end-users.
- Create and update documentation and processes.
- Software installation and troubleshooting.
- Backup management, including data restoration.
- Creation and management of user accounts.
- Raise issues, and calls, and liaise with third-line support.
- Prompt response and resolution of support calls.

**2nd Line Technical Support Engineer - Essential Requirements**
- 2+ years solid experience providing 2nd line Technical user support, ideally from within an MSP (Managed Service Provider)
- High-volume Service Desk experience.
- Strong working knowledge of Microsoft technologies -Active Directory, SharePoint, 365, Windows 10/11, and Server 2016/19/22.
- A commitment to knowledge sharing and clear, detailed documentation.
- Collaborative team player.
- Technically inquisitive, with a proven ability to keep up to date under your own initiative.
- Problem solver with good analytical and planning skills.

The role will be mostly office-based. However, you will be involved in visits to client sites in London.

**Job Types**: Full-time, Permanent

**Salary**: £33,000.00-£35,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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