1st/ 2nd Line Support Assistant

1 month ago

West Malling, United Kingdom CV-Library Full time

This is an ideal opportunity for a bright, articulate 1st and 2nd line Technical Support Assistant with excellent telephone communication skills and looking to progress their IT support career with a forward-thinking IT company.

1st AND 2ND LINE TECHNICAL SUPPORT ASSISTANT

LOCATION: Office based near Kings Hill, Kent. You may be searching for IT Technical Support jobs in Kent, West Malling, Kings Hill, Tonbridge, Hadlow, Maidstone, Chatham.

SALARY: £28,000- £32,000 plus benefits, pension, warm and welcoming office environment, free snacks and drinks, full training given, free parking, home working options available after probationary period, take your birthday off, casual dress code.

HOURS: Monday- Friday: flexible hours 8.30am-5pm / 9am-5.30pm / 9.30am-6pm.

As a confident and friendly IT Technical Support Assistant, you will be the first point of contact between the client and the company, providing 1st line and 2nd line IT support.

Your varied role as Technical Support Assistant will include:

* Providing prompt and proficient technical support via email and phone to clients.

* Identifying, diagnosing and resolving IT and telephony issues.

* Maintaining up-to-date and accurate records.

* Following up with clients, providing feedback, seeing problems through to resolution.

* Providing quotations and checking product availability.

* Preserving and growing your knowledge of procedures, products, and services.

* Carrying out occasional client site visits.

You will have at least 2 years’ experience in a 1st or 2nd line Technical Support role or a very good understanding of IT and can provide high levels of customer service.

As an IT Support Assistant / Technical Support Advisor, you will have a deep understanding of Microsoft 365, Hosted VoIP, and common desktop and server environments as well as be ability to quickly and effectively issue resolution skills.

As IT Helpdesk Support Advisor, you will have excellent spoken English with the ability to accurately communicate technical and product sales information clearly and empathetically. Your attention to detail, as well as your enthusiasm and commitment to learning, will contribute towards a fun and rewarding career.

You may be searching for IT jobs such as IT Support Technician, Technical Support Assistant, IT Support Engineer, 1st Line 2nd Line IT Technician, 1st Line and 2nd Line Support Assistant, IT Helpdesk Analyst, IT Helpdesk Technician, IT Customer Support Analyst or similar.

If you are looking IT 1st Line and 2nd Line Support jobs in Kent, click APPLY now

Please Note: Typhoon Recruitment Ltd provides online advertising and response management recruitment services and does not operate as an employment agency or business. If your details match our client's requirements, your personal information as provided on your CV, will be released to our client so they can assess your suitability for the opportunity advertised. Your details will only be used by us in relation to this specific opportunity. By applying to this advertisement and submitting your CV and/or cover letter, you give your express consent to us using your details for this purpose

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