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Head of Samsung SC+ Europe

2 months ago

Chertsey Surrey, United Kingdom Samsung Electronics Perú Full time

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□ Head of Samsung SC+ Europe page is loaded Head of Samsung SC+ Europe
Apply remote type Hybrid locations Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom posted on Posted Yesterday job requisition id R92104 Position Summary
The European Telecommunications Office (ETO) Services team is responsible for developing and deploying new customer propositions across the EU region. As a result, we have a dynamic scope and a varied remit, being involved in proposition creation, content and services strategic direction and commercial partnerships.
Reporting into the VP of Content & Services team in Europe, this role has the potential to improve the lives of millions of users of Samsung devices by enabling them to protect all of their mobile eco-system Samsung devices with the market leading insurance proposition of Samsung Care+. You will be responsible for driving the performance, strategy and development of the Samsung Care+ proposition across Europe.
You will be responsible for developing and executing an aligned European strategy measured by consumer adoption of Samsung SC+, user engagement and performance against key competitors.
You will be expected to have a sound understanding of the insurance landscape and previous ‘GM’ type experience in driving adoption / sales attachment across both a digital online and offline consumer channel mix. Close collaboration is important, with Samsung HQ, Samsung Europe Office and across European Subsidiaries. The Content and Service team are an agile function within the wider Samsung business, allowing you to truly lead your products enhancements and innovations while being fully supported by the European leadership team. Act as the business lead for Samsung SC+ (short and long term strategy).
Liaise with Global HQ in Suwon, and local subsidiaries in Europe, to implement an aligned EU Strategy – securing engagement from all internal team members.
Ongoing roadmap management and presentation to leadership with regular reporting against both strategic and commercial goals.
Utilise excellent stakeholder management skills, building strong relationships and hosting regular forums for all local markets, holding local product owners to account to meet joint targets.
European market validation for new launch planning and execution of global HQ initiatives.
Line Management, including Senior Programme Lead & Product Manager
With the reporting team, track Key Performance Indicators targets including revenue, margin, policy volumes and NPS ensuring Europe is on track at all times, putting in place mitigations if forecast does not meet target.
In depth and regular competitor analysis.
Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.
Role model inclusion for your team to build trust and psychological safety.
Handle all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.
Enjoys developing and delivering long term vision and strategy.
Excellent relationship management skills, with an ability to establish and maintain long term relationships with internal partners in both technical and commercial fields.
Detail orientated with a dynamic approach to workload and projects.
Effectively prioritises across multiple projects.
Experience handling large complex projects.
Contract Negotiation
Build postive relationships across HQ and local markets.
Hybrid working - 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Private medical –family cover
Enhanced pension contribution
Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: . You can change Country/Language at the bottom of the page. You will be asked to create an account first if you do not already have one.
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

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