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Head of Services Partnerships, EU
2 months ago
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Head of Services Partnerships, EU page is loaded Head of Services Partnerships, EU Apply remote type Hybrid locations Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom posted on Posted Yesterday job requisition id R93494
Position Summary
The European Telecommunications Office (ETO) Services team is responsible for developing and deploying new customer propositions across the EU region. As a result, we have a dynamic scope and a varied remit, being involved in proposition creation, content and services strategic direction and commercial partnerships. Reporting into the VP of Content & Services team in Europe, this role has the potential to improve the lives of millions of users of Samsung devices by unlocking new user scenarios, services, enhancements and values through partnerships across Europe.Role and Responsibilities
Strategic Leadership:
- Lead the development and execution of a comprehensive partnership strategy for Samsung Europe, aligning with the company’s short and long-term business objectives.
- Collaborate with Global HQ in Suwon and European subsidiaries to ensure a unified and effective EU strategy.
- Present partnership strategies and performance updates including a qualified and accurate pipeline to senior leadership, aligning with both strategic and commercial goals.
Partnership Development:
- Identify, research, and engage potential partners across various verticals, including online merchants, airlines, ticket providers, transit, content and other service providers.
- Develop and deliver compelling pitch materials, leading the full partnership cycle from initial engagement & closing commercials to deployment and in-life implementation.
- Negotiate and secure new business agreements to enhance functionality, drive revenue, and increase engagement.
- Cultivate and maintain strong, long-term relationships with key partners, whilst supervising and optimising the performance of existing partnerships, handling partner roadmaps and future propositions.
Product Development and Go-To-Market (GTM):
- Work closely with product teams and partners to drive new opportunities, channel expansion, and optimise existing channels.
- Ensure partnership propositions remain relevant and effective across all European markets.
- Influence the internal development roadmap to increase appeal and alignment/support to partner needs.
- Drive revenue growth by demonstrating partnerships to improve Samsung’s product and service offerings.
Innovation and Market Opportunities:
- Identify new market opportunities and growth sectors within digital wallet, content, and payment programs.
- Advocate for new functionalities and partnerships to support product and proposition development.
- Keep abreast of industry trends and competitor activities, demonstrating insights to drive innovation.
Reporting, Management, and Operations:
- Lead and manage a direct team of EU partnership development managers as well as a virtual team across Europe.
- Crate a collaborative way of working with partnership leads across EU sharing standard process to maximise success while keeping an accurate pipeline of prioritised and qualified opportunities
- Conduct regular analysis to ensure Samsung remains competitive in the market.
Your key people management responsibilities:
Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.
Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.
Role model inclusion for your team to build trust and psychological safety.
Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.
Manage the on boarding, off boarding process and the entirety of the colleague lifecycle process for all team members.
Manage all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.
To be accountable for ensuring your team are aligned with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding the things we value.
Skills and Qualifications
To be successful, you will possess the following skills and attributes:
Proven experience in engaging with C-level management and building strategic partnerships.
Extensive experience in partnership management within content, digital wallet, payment, or technology sectors.
Strong discernment with direct and indirect responsibility for sales, marketing, and product management.
Ability to develop and implement long-term strategic plans.
Excellent relationship management and collaborator engagement skills.
Strong analytical, communication, and presentation abilities.
An entrepreneurial mind-set with demonstrated success in handling large, sophisticated projects and negotiating contracts.
Ability to work effectively within a complex matrix structure and fast-paced, evolving environment.
Experience in launching new products and services to market.
What Success Looks Like:
Driving partnership expansion and growth across Europe
Sustaining and optimising current strategies
Developing a robust, aligned partnership strategy
Building positive relationships across HQ and local markets
Creating and increasing monetisation opportunities through partnerships
Achieving key metrics such as revenue, margin, and NPS
Hybrid working - 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Private medical –family cover
Income protection
Enhanced pension contribution
Three volunteering days each year
Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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