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Head of Operations
2 months ago
As Head of Operations - Healthcare you will be responsible for driving the operational agenda for the Healthcare division based in Northampton.
- Ensure the smooth running of the operations including financial management, performance management and H&S.
- Provide strong visible leadership in order to ultimately manage all staff through performance, management and training
- Manage the product, the clients and the customer’s customers from the point the product enters the facility until it arrives at its ultimate destination.
- Ensure cases handled, labour turnover, customer service levels, carrier management and profitability are measured through continuous improvement in KPIs.
- Performance review internally of site and business, along with customers’ expectations against targets achieved.
- Constantly review, communicate and improve performance, both business and customer
- Responsible for profit and loss and budget setting for the site.
- Leadership of all aspects of Health & Safety compliance
- Act as a champion to all company policies and procedures, ensuring compliance across the workforce
- Effectively communicate across all departments and sites, actively involving the workforce through regular reviews and management meetings and head office reporting
- Maintain a high standard of repair and maintenance both of the fabric of the building and of all equipment
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