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Head of Operations

2 months ago

Northamptonshire, United Kingdom EA First Full time

As Head of Operations - Healthcare you will be responsible for driving the operational agenda for the Healthcare division based in Northampton.

  • Ensure the smooth running of the operations including financial management, performance management and H&S.

  • Provide strong visible leadership in order to ultimately manage all staff through performance, management and training

  • Manage the product, the clients and the customer’s customers from the point the product enters the facility until it arrives at its ultimate destination.

  • Ensure cases handled, labour turnover, customer service levels, carrier management and profitability are measured through continuous improvement in KPIs.

  • Performance review internally of site and business, along with customers’ expectations against targets achieved.

  • Constantly review, communicate and improve performance, both business and customer

  • Responsible for profit and loss and budget setting for the site.

  • Leadership of all aspects of Health & Safety compliance

  • Act as a champion to all company policies and procedures, ensuring compliance across the workforce

  • Effectively communicate across all departments and sites, actively involving the workforce through regular reviews and management meetings and head office reporting

  • Maintain a high standard of repair and maintenance both of the fabric of the building and of all equipment

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