Permanent Desktop Support Engineer

2 weeks ago

Fife Scotland, United Kingdom Tata Consultancy Services Full time

Role: Desktop Support Engineer Job Type: Permanent
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

Develop professional relationships with major accounts.
Providing training to stakeholders on different systems
Complies with Quality Health Safety Environment (QHSE) and IT policies
Liaises with clients, IT support groups and 3rd party providers when necessary
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
Conducts hardware and software maintenance and support
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Special events coverage, meeting room & VCON & voice devices support
Centralized hardware and Spare part stocking and local site inventory management and asset management
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Update AMDB including hardware and software
Coordinate activities with third parties to resolve the IT issues or complete service requests


Complies with Quality Health Safety Environment (QHSE) and IT policies
Liaises with clients, IT support groups and 3rd party providers when necessary
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
Conducts hardware and software maintenance and support
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Special events coverage, meeting room & VCON & voice devices support
Centralized hardware and Spare part stocking and local site inventory management and asset management
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Update AMDB including hardware and software
Coordinate activities with third parties to resolve the IT issues or complete service requests

Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.


Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at ansah.com with the subject line: “Reasonable Accommodation Request”.


Apply online now.

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