IT Support Technician
4 weeks ago
Job Title: Desktop Support Engineer
Company: Global Technology Solutions Ltd
Key Responsibilities:
- Deliver technical assistance and resolve issues for end-user devices, encompassing both hardware and software challenges.
- Administer and maintain Windows 10/11 operating systems along with associated software applications.
- Provide support for mobile devices, focusing on BlackBerry and iPhone troubleshooting.
- Assemble, configure, replace, and diagnose EUC (End User Computing) hardware components.
- Execute data backup and recovery operations.
- Operate within virtual, MDM (Mobile Device Management), and VPN frameworks.
- Keep precise records of tasks completed and ensure effective communication with users.
- Follow ITIL methodologies and contribute within an ITIL-driven environment.
Required Skills and Experience:
- Comprehensive knowledge of IT fundamentals, including Networks, Hardware, and Domains.
- Proficient in essential software tools, such as MS Office and Lotus Notes.
- Proven experience in diagnosing hardware and software issues for end-user devices.
- Familiarity with data backup strategies and virtual environments.
- Understanding of Microsoft SCCM is a plus.
- Strong interpersonal skills with the ability to communicate effectively with customers.
- Capability to work independently, logically, and analytically.
- Excellent time management, documentation skills, and a commitment to quality outcomes.
Certifications:
- CompTIA A+ and MCP/MCSE certifications are preferred.
- DELL certification is a plus.
- Familiarity with ITIL and experience in an ITIL-focused setting is advantageous.
Additional Information:
- The ideal candidate should be open to the possibility of transitioning into a permanent role within the organization in the future.
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