Technical Support Engineer

3 weeks ago


Fife, United Kingdom Global Technology Solutions Ltd Full time

Position Title: Desktop Support Engineer

Company: Global Technology Solutions Ltd

Role Overview: We are seeking a dedicated Desktop Support Engineer to provide exceptional technical assistance and support for end-user devices. This role involves troubleshooting both hardware and software issues, ensuring a seamless user experience.

Key Responsibilities:

  • Deliver comprehensive technical support for end-user devices, addressing hardware and software challenges.
  • Administer and maintain Windows 10/11 environments along with associated software applications.
  • Provide support for mobile devices, including BlackBerry and iPhones, ensuring optimal functionality.
  • Assemble, configure, and troubleshoot End User Computing (EUC) hardware components.
  • Execute data backup and recovery operations to safeguard critical information.
  • Operate within virtual environments, Mobile Device Management (MDM), and VPN setups.
  • Keep precise records of tasks performed and maintain effective communication with users.
  • Follow ITIL processes and contribute to an ITIL-aligned work environment.

Required Skills and Experience:

  • Solid understanding of IT fundamentals, including Networks, Hardware, and Domains.
  • Proficient in key software applications, particularly MS Office and Lotus Notes.
  • Experience in diagnosing and resolving hardware and software issues for end-user devices.
  • Familiarity with data backup strategies and virtual environments.
  • Knowledge of Microsoft SCCM is a plus.
  • Exceptional customer service skills with the ability to communicate effectively.
  • Ability to work independently, demonstrating logical and analytical thinking.
  • Strong organizational skills, with a focus on quality and timely completion of tasks.

Certifications:

  • CompTIA A+ and MCP/MCSE certifications are preferred.
  • DELL certification is a plus.
  • Understanding of ITIL principles and experience in an ITIL environment is advantageous.

Additional Information:

  • The ideal candidate should be open to the possibility of a long-term role within the organization.


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