Technical Support Engineer
3 weeks ago
Job Title: Desktop Support Engineer
Company: Global Technology Solutions Ltd
Role Overview: We are seeking a skilled Desktop Support Engineer to provide exceptional technical assistance and support for end-user computing devices.
Key Responsibilities:
- Deliver technical support and resolve issues related to hardware and software for end-users.
- Administer and maintain Windows 10/11 operating systems and associated applications.
- Troubleshoot and support mobile devices, including BlackBerry and iPhones.
- Assemble, configure, and repair end-user computing hardware components.
- Execute data backup and recovery processes effectively.
- Operate within virtual environments, Mobile Device Management (MDM), and VPNs.
- Keep detailed records of all support activities and ensure effective communication with users.
- Follow ITIL methodologies and contribute to an ITIL-compliant environment.
Required Skills and Experience:
- In-depth knowledge of IT fundamentals, including networks, hardware, and domains.
- Proficient in essential software applications, such as MS Office and Lotus Notes.
- Experience in diagnosing and resolving hardware and software issues for end-user devices.
- Familiarity with data backup methods and virtualized environments.
- Understanding of Microsoft SCCM is a plus.
- Strong interpersonal skills with the ability to communicate effectively with users.
- Capable of working independently with a logical and analytical approach.
- Excellent time management skills and a commitment to delivering high-quality work.
Certifications:
- CompTIA A+ and MCP/MCSE certifications are preferred.
- DELL certification is a plus.
- Knowledge of ITIL practices and experience in an ITIL setting is advantageous.
Additional Information:
- The ideal candidate should be open to the possibility of a long-term role within the organization.
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