Genesys Cloud Developer

3 weeks ago

United Kingdom Genesys Cloud Developer Full time

A leading Independent IT Infrastructure and Services Consultancy is looking for a Genesys Cloud Developer for a 3-month contract initially, fully remote working, Outside IR35.


Role:

We are looking for a talented Genesys Cloud Developer who will assist in day-to-day development and maintenance of our Genesys Cloud CX solution.

The role involves developing robust CI/CD pipelines, which leverages Genesys CX as Code (DevOps/Configuration Management Tool) that is underpinned by Terraform.


Overview

Working on an exciting new transformation to move our on-premises contact center platform (Avaya) to the Genesys Cloud CX. The transformation project will involve re-architecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer.

GSD Systems deliver and support the contact centre technology that underpins Computacenter’s Global Service Desk (GSD). GSD Systems Team is divided into three sub teams, which consist of Operations, Projects, and Design.

This role sits within the Design Team, and you will report directly to the Design Manager working alongside a team of consultants and developers.

Responsibilities:

Set up of CI/CD pipelines using GitHub and Terraform.

DevOps focused tasks related to provisioning, deploying configuration and resources to a targeted environment using Terraform.

Update, maintain and provision any new Genesys Cloud objects using CX as Code across multiple Genesys Cloud organisations.

Follow strict change control and adhere to release process when deploying updates or new configuration within Genesys Cloud.

Define, document, optimise processes, automate, improve the reliability and repeatability of our deployments.

Migrate configuration using Genesys blueprints designs via Terraform Cloud scripts and assist in migrations activities from Avaya to Genesys Cloud.


Essential Skills

Strong understanding and a proven track record of using Terraform and Github – Key requirement.

Minimum 5 years experiencing developing Genesys Cloud CX solutions.

Version control expertise (we use GitHub)

Infrastructure as code (we use Terraform)

Comprehensive understanding and experience of implementing CI/CD pipelines using contemporary tooling for version control, automation, and configuration management.

Prior experience building and maintaining a Genesys platform via Genesys CX as a Code

Strong knowledge of Genesys Application Development and utilising REST based APIs

Excellent troubleshooting and analytical skills

Strong time management and prioritisation

Strong communication, both written and verbal

Adaptable to rapidly changing situations and dynamic environments

Desirable Skills:

Terraform and GitHub Certified

Genesys Certified e.g. Professional, Architect or Developer

Experience in Automation

Experience with Cloud Platforms such as AWS or Azure

Familiarity with Agile / Scrum methodology

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