Genesys Architect
4 weeks ago
Solution Architect who is a Genesys Subject Matter Expert.
This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.
Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments.
Responsibilities:
- the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability.
- system architecture, component configurations, integration points, and technical specifications based on business needs and objectives.
- and customize Genesys software components, modules, and features to meet specific business requirements and use cases.
- with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications.
- expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions.
- as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments.
- opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.
- performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions.
- and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
- knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies.
- Management and Relationship Building:
- and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends.
- with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings.
Skills and qualifications:
- 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions.
- expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
- understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR).
- troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- communication, collaboration, and stakeholder management skills.
- certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
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