Second Line Support Engineer
1 month ago
Second Line Support | Bristol | Permanent | £32,000
Peaple Talent has partnered with an MSP organisation who are looking for a 2nd Line Support Analyst.
This is an exciting role to joining a collaborative company where you will be responsible for providing technical support, troubleshooting, and customer service to clients.
The Organisation are looking for someone with a working background with Active Directory, M365, Windows OS & Server.
The Role:
Based in the office you will be tasked with the following:
• Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA’s and associated targets.
• Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained.
• Provide 2nd Line diagnosis and resolution of incidents and requests.
The Candidate:
The ideal candidate for this 2nd Line Support role will have experience in a similar helpdesk position or working within an MSP environment.
Does that sound like you? If so, we’d love to see your CV.
The Package:
Basic salary: £32,000 per annum
Pluralsight training - excellent opportunities for reskilling
Dedicated development opportunities
Interested? If you think you're right for this first-line support role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.
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