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Second Line Support Engineer

2 months ago

Bristol, United Kingdom Peaple Talent Full time

Second Line Support | Bristol | Permanent | £32,000

Peaple Talent has partnered with an MSP organisation who are looking for a 2nd Line Support Analyst.

This is an exciting role to joining a collaborative company where you will be responsible for providing technical support, troubleshooting, and customer service to clients.

The Organisation are looking for someone with a working background with Active Directory, M365, Windows OS & Server.

The Role:

Based in the office you will be tasked with the following:

• Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA’s and associated targets.

• Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained.

• Provide 2nd Line diagnosis and resolution of incidents and requests.

The Candidate:

The ideal candidate for this 2nd Line Support role will have experience in a similar helpdesk position or working within an MSP environment.

Does that sound like you? If so, we’d love to see your CV.

The Package:

Basic salary: £32,000 per annum

Pluralsight training - excellent opportunities for reskilling

Dedicated development opportunities

Interested? If you think you're right for this first-line support role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.