Second Line Support Engineer

1 month ago


Bristol, United Kingdom Peaple Talent Full time

Second Line Support | Bristol | Permanent | £32,000 Peaple Talent has partnered with an MSP organisation who are looking for a 2nd Line Support Analyst. This is an exciting role to joining a collaborative company where you will be responsible for providing technical support, troubleshooting, and customer service to clients. The Organisation are looking for someone with a working background with Active Directory, M365, Windows OS & Server. The Role: Based in the office you will be tasked with the following: • Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA’s and associated targets. • Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained. • Provide 2nd Line diagnosis and resolution of incidents and requests. The Candidate: The ideal candidate for this 2nd Line Support role will have experience in a similar helpdesk position or working within an MSP environment. Does that sound like you? If so, we’d love to see your CV. The Package: Basic salary: £32 ,000 per annum Pluralsight training - excellent opportunities for reskilling Dedicated development opportunities Interested? If you think you're right for this first-line support role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.



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