We have other current jobs related to this field that you can find below

  • Customer Experience Associate

    3 months ago

    London, United Kingdom Salesify Inc. Full time

    We're on the lookout for a Customer Experience Associate with a focus on sales to join our team. As a Customer Experience Associate, you will play a pivotal role in delivering exceptional service to our clients while actively driving sales growth. You'll be the bridge between our products/services and our clients' needs, ensuring satisfaction and fostering...

  • Customer Experience Associate

    1 week ago

    London, United Kingdom Skin + Me Full time

    And Begin is a forward-thinking, personalised prescription skincare brand made for midlife skin. Created by the personalisation pioneers behind Skin + Me and based on the success of its millions of prescription Daily Dosers. And Begin takes its learnings from Skin+Me’s data on women of 45+ and couples this with peerless dermatological authority. We are...

  • Customer Experience Associate

    4 weeks ago

    London Area, United Kingdom Management Dynamics Full time

    Have you ever wondered how companies create and deliver exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? Are you looking to start your career, or have you graduated from Uni and your first role isn’t what you thought it would be? If any of these resonate with you, then we have an exciting opportunity for you to...

  • Customer Experience Associate

    4 weeks ago

    London Area, United Kingdom Management Dynamics Full time

    Have you ever wondered how companies create and deliver exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? Are you looking to start your career, or have you graduated from Uni and your first role isn’t what you thought it would be? If any of these resonate with you, then we have an exciting opportunity for you to...

  • Customer Experience Associate

    3 months ago

    London, United Kingdom Robinhood Full time

    **Join a leading fintech company that's democratizing finance for all.**: Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help...

  • Visitor Experience Host

    2 months ago

    London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team We are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to life! Engaging with our visitors to...

  • Visitor Experience Host

    2 months ago

    London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team at: Jurassic Island Adventure Golf Harrow. An educational Adventure Golf journey, where Jurassic giants prowl amongst jungle vegetation and 18-hole’s of jaw-dropping Adventure Golf action. We are all about creating an exciting Adventure Golf experience the whole family can...

  • Sales Associate

    6 days ago

    London, Greater London, United Kingdom LIDS Full time

    About LIDS At LIDS, we're passionate about providing an exceptional customer experience and helping our customers express their individuality through headwear. Our values of Leadership, Integrity, Dedication, and Service guide everything we do. Your Role as a Sales Associate As a Sales Associate, you'll be the face of LIDS, interacting with customers and...

  • (Senior) Associate, Digital

    3 months ago

    London, United Kingdom Alvarez and Marsal Full time

    **Description** **Department**: Alvarez and Marsal’s Digital and Technology Services (DTS) professionals work with corporate clients, private equity firms and their portfolio companies to drive new forms of value creation - top and bottom-line growth - throughout the entire investment lifecycles. We help clients short circuit strategy through execution,...

  • Guest Experience Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...

  • Guest Experience Agent

    3 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Customer Experience Associate

    3 months ago

    London, United Kingdom TD Bank Full time

    Work Location: Mission, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Client Experience Associate

    1 week ago

    London Area, United Kingdom Miryco Consultants Ltd Full time

    Miryco Consultants are working with a top tier asset manager to recruit a Client Experience Associate to join their passionate team on a 50 week fixed-term contract.Responsibilities:Managing client relationships, ensuring that high quality client service is delivered.Dealing with client queries and monitoring their progress from start to finish to ensure...

  • Client Experience Associate

    2 weeks ago

    London Area, United Kingdom Miryco Consultants Ltd Full time

    Miryco Consultants are working with a top tier asset manager to recruit a Client Experience Associate to join their passionate team on a 50 week fixed-term contract.Responsibilities:Managing client relationships, ensuring that high quality client service is delivered.Dealing with client queries and monitoring their progress from start to finish to ensure...

  • Customer Experience-associate Director-full

    3 months ago

    London, United Kingdom Ipsos UK Full time

    **_Are you looking to develop a career in within one of the world’s largest Research Organisations?_** We are recruiting for an Associate Director to join our successful Customer Experience research team as maternity cover. We work for leading global businesses on programmes to improve the experiences they deliver to their customers. Customer Experience...

  • Customer Experience Associate

    4 weeks ago

    London, United Kingdom Management Dynamics Full time

    Have you ever wondered how companies create and deliver exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? Are you looking to start your career, or have you graduated from Uni and your first role isn’t what you thought it would be? If any of these resonate with you, then we have an exciting opportunity for you to...

  • Customer Experience Associate

    4 weeks ago

    London,, UK, United Kingdom Management Dynamics Full time

    Have you ever wondered how companies create and deliver exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? Are you looking to start your career, or have you graduated from Uni and your first role isn’t what you thought it would be? If any of these resonate with you, then we have an exciting opportunity for you to...

  • Customer Experience Associate

    4 weeks ago

    London, United Kingdom Management Dynamics Full time €28,000

    Have you ever wondered how companies create and deliver exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? Are you looking to start your career, or have you graduated from Uni and your first role isn’t what you thought it would be? If any of these resonate with you, then we have an exciting opportunity for you to...

  • Customer Experience Associate

    4 weeks ago

    London, United Kingdom Management Dynamics Full time

    Have you ever wondered how companies create and deliver exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? Are you looking to start your career, or have you graduated from Uni and your first role isn’t what you thought it would be? If any of these resonate with you, then we have an exciting opportunity for you to...

  • Customer Experience Manager

    10 hours ago

    London, Greater London, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking a highly skilled Customer Care Team Lead to oversee our team who will investigate and analyze customer complaints in regulated and non-regulated environments.Key ResponsibilitiesThoroughly investigate and analyze all escalated complaints to ensure fair outcomes for customers.Handle complex inbound and outbound communication with...

Customer Experience Associate

2 months ago

London Area, United Kingdom The Nue Co. Full time

The Nue Co. is looking for a detail-oriented, self-motivated Customer Experience Associate to join our London office, reporting into the Logistics Manager.

 

Role Description

This is a full-time, hybrid role, for a Customer Experience Associate. This role will be 3-4 days based in office. As a Customer Experience Associate, you will be responsible for providing excellent customer support and ensuring customer satisfaction. This is a great opportunity for someone with some pre-existing Customer Experience who is looking for the opportunity to further develop their skills, with those that demonstrate aptitude for improving the performance of the Customer Experience function to have the opportunity for growth and expand their responsibilities into the Logistics and Warehousing sphere. This is suited to juniors only. Managers or directors are not aligned to this level of vacancy.

 

Responsibilities

  • Be the first point of contact for online visitors
  • Ensure all customer queries are responded to in a timely and engaging manner using customer services platform Gorgias
  • Becoming a product expert, knowing our range inside out and understanding how to help a customer navigate the collection
  • Build and maintain online customer relationships offering a custom service that inspires brand loyalty
  • Immediately escalating sensitive complaints or issues that require urgent attention
  • Work closely with other key internal teams within the business to resolve day-to-day queries
  • Build data to report on customer issues and product feedback that the wider team can use to drive improvements
  • Administrate and oversee the returns process, ensuring refunds and stock processes are adhered to
  • Navigate the Warehouse Management System (WMS) to pull order and product information in order to respond to customers quickly and efficiently
  • Communicate directly with our international 3PL’s to request order updates and to organise replacement orders where required
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience

 

Key Experience

  • 1+ years in a customer service role
  • Use of Shopify platform is preferable
  • Decent standard of IT literacy – maintaining customer feedback report on Microsoft Excel

 

Key Attributes

  • Excellent customer service and communication skills
  • An enthusiastic and positive attitude with the willingness to learn
  • Self-motivated and able to multitask
  • A mindset of continuous improvement

 

At The Nue Co. we are redefining supplements. The way you feel about them, the way you take them, the way you buy them. The Nue Co. is one of the most innovative players in the self-care/supplement industry, best known for category-defying probiotics, nootropics and functional fragrance. We merge science and natural innovation to offer functional supplements to those who are mindful of their health, but not defined by it.