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Client Experience Associate
2 months ago
Miryco Consultants are working with a top tier asset manager to recruit a Client Experience Associate to join their passionate team on a 50 week fixed-term contract.
Responsibilities:
- Managing client relationships, ensuring that high quality client service is delivered.
- Dealing with client queries and monitoring their progress from start to finish to ensure that they are dealt with appropriately.
- Build relationships with clients and truly understand their needs and liaise with the appropriate parties to provide excellent service.
- Careful and sensitive complaint handling responsibilities.
- Managing the onboarding of clients, ensuring the correct following of procedures.
Requirements:
- Client service skills (issue resolution, root cause identification and attentiveness, amongst others).
- Interpersonal skills, with the ability to relationship build.
- Attention to detail and able to problem solve.
- Organised and able to meet multiple deadlines and manage time.
- Knowledge of Microsoft software.
- Professional qualifications and project management experience desired.
Location: London
Please note our client is unable to offer sponsorship for this opportunity. Finally, should you not be contacted within five working days of submitting your application, then unfortunately you have not been shortlisted for the opportunity. We will however be in touch should there be any other opportunities of potential interest that are suiting to your skills.
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