Customer Experience Associate

3 months ago

London, United Kingdom Robinhood Full time

**Join a leading fintech company that's democratizing finance for all.**:
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

**As we continue to build...**

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

**About the team + role**:
Robinhood is looking for an Customer Experience Associate to help support our Operations team based in the United Kingdom (UK) and who has experience in financial services, customer operations and support and is excited to work at the intersection of regulation, technology, and finance. We are looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility and patience.

We're thrilled to be expanding this year as Robinhood is hiring world-class talent in the UK. Our team of Hoodies in our London office will enable Robinhood to continue creating great financial products on our journey towards democratising finance for all.

As we transform the future of finance, we invite you to help us define our place in a global conversation.

**What you'll do**:

- Build and maintain appropriate frameworks and dashboards to maintain oversight of interactions with customers, and service received from Robinhood Customer Support across multiple channels.
- Assist in investigating and escalating customer complaints, working together with the Risk & Compliance team to resolve customer complaints in accordance with internal processes and policies.
- Conduct root cause analysis and recommendations to continuously improve our customer support and services.
- Willing to support across a range of areas including customer service, customer administration and customer onboarding.
- Support the delivery and continuous monitoring of good outcomes to customers in line with regulatory and Consumer Duty principles.
- Responsible for creating and maintaining customer experience operational Standard Operating Procedures and processes and aligning them with the executing operational teams.
- Conduct periodic risk and control self-assessments (RCSAs) on customer related processes, including ongoing control testing.
- Work closely with our engineering and product teams to launch, enhance and scale Robinhood's processes, products, and systems related to customer support
- Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.
- Track changes to regulations and best practices regarding customer service and investment operations.
- Oversee and monitor the performance of customer support operational business partners within the group in line with the intercompany agreements and SLAs.

**What you bring**:

- Based in the United Kingdom
- Bachelor's degree or equivalent practical experience
- 3 - 6 years of customer operations experience specialising in financial services
- Thorough knowledge of finance topics like: customer support, customer complaints, consumer duty guidelines, governance, relevant regulations and risk & control frameworks
- Exceptional attention to detail and strong problem-solving skills
- Excellent written and oral communication skills
- Collaborative mindset
- Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help
- Self-starter with ability to work independently and coordinate across multiple functional groups
- Resourceful and adaptive in fast-paced, entrepreneurial environments
- Strong Robinhood product knowledge
- Understanding of Customer Support / Customer Experience
- Data proficiency to self serve

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

**Office locations (by comp zone)**
US Zone 1: Menlo Park, CA; New York, NY; Seattle, WA; Washington, D.C.
US Zone 2: Denver, CO; Westlake (Dallas), TX; Chicago, IL
US Zone 3: Lake Mary, FL

Click here to learn more about Robinhood's Benefits.

  • Customer Experience Associate

    13 hours ago

    London, Greater London, United Kingdom TD Bank Full time

    Job DescriptionJob Title: Customer Experience AssociateJob Summary:We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at TD Bank. As a Customer Experience Associate, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer...

  • Customer Experience Associate

    10 hours ago

    London, Greater London, United Kingdom TD Bank Full time

    Job DescriptionJob Title: Customer Experience AssociateJob Summary:We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at TD Bank. As a Customer Experience Associate, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer...

  • Customer Experience Associate

    3 months ago

    London, United Kingdom Salesify Inc. Full time

    We're on the lookout for a Customer Experience Associate with a focus on sales to join our team. As a Customer Experience Associate, you will play a pivotal role in delivering exceptional service to our clients while actively driving sales growth. You'll be the bridge between our products/services and our clients' needs, ensuring satisfaction and fostering...

  • Customer Experience Associate

    1 week ago

    London, United Kingdom FLOWERBX Full time

    At FLOWERBX, we are dedicated to creating extraordinary experiences for our customers. We believe that every interaction is an opportunity to make a lasting impression, and we are searching for a Customer Experience Associate to join our innovative team. In this role, you will play a key part in delivering exceptional service while helping our customers find...

  • Customer Experience Associate

    5 days ago

    London, United Kingdom STR Full time

    Job DescriptionCompany OverviewSTR is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Our mission is to digitize the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.Job SummaryWe are seeking a highly...

  • Customer Experience Associate

    3 days ago

    London, United Kingdom STR Full time

    Job DescriptionCompany OverviewSTR is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Our mission is to digitize the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.Job SummaryWe are seeking a highly...

  • Customer Experience Associate

    2 weeks ago

    London, United Kingdom Skin + Me Full time

    And Begin is a forward-thinking, personalised prescription skincare brand made for midlife skin. Created by the personalisation pioneers behind Skin + Me and based on the success of its millions of prescription Daily Dosers. And Begin takes its learnings from Skin+Me’s data on women of 45+ and couples this with peerless dermatological authority. We are...

  • Customer Experience Associate

    4 days ago

    London, Greater London, United Kingdom STR Full time

    Job DescriptionRole OverviewThe Product Support Associate is a key member of our customer-facing team, responsible for delivering exceptional service to our clients. This role requires a strong understanding of our products and services, as well as excellent communication and problem-solving skills.Key ResponsibilitiesProvide timely and accurate support to...

  • Customer Experience Associate

    5 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly articulate and credible Client Services Associate to join our client's growing team in Central London. As a key member of the Customer Services team, you will be responsible for providing exceptional service to our client base, handling inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Experience Associate

    5 days ago

    London, Greater London, United Kingdom Monica Vinader Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Seasonal Customer Care Associate. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our customers during our peak periods.Key ResponsibilitiesHandle customer inquiries and provide timely and...

  • Customer Experience Associate

    3 days ago

    London, Greater London, United Kingdom Monica Vinader Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Seasonal Customer Care Associate. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our customers during our peak periods.Key ResponsibilitiesHandle customer inquiries and provide timely and...

  • Customer Experience Associate

    3 days ago

    London, Greater London, United Kingdom dunnhumby Full time

    About the RoleWe are seeking a talented Media Enablement Associate to join our growing team at dunnhumby. As a key member of our team, you will play a crucial part in creating and delivering customer-focused marketing initiatives and media solutions across Tesco media.Key ResponsibilitiesInsight-Driven Content Creation: Develop compelling supporting...

  • Customer Experience Associate

    4 days ago

    London, Greater London, United Kingdom dunnhumby Full time

    About the RoleWe are seeking a talented Media Enablement Associate to join our growing team at dunnhumby. As a key member of our team, you will play a crucial part in creating and delivering customer-focused marketing initiatives and media solutions across Tesco media.Key ResponsibilitiesInsight-Driven Content Creation: Develop compelling supporting...

  • Visitor Experience Host

    3 months ago

    London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team We are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to life! Engaging with our visitors to...

  • Visitor Experience Host

    3 months ago

    London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team at: Jurassic Island Adventure Golf Harrow. An educational Adventure Golf journey, where Jurassic giants prowl amongst jungle vegetation and 18-hole’s of jaw-dropping Adventure Golf action. We are all about creating an exciting Adventure Golf experience the whole family can...

  • Sales Associate

    2 weeks ago

    London, Greater London, United Kingdom LIDS Full time

    About LIDS At LIDS, we're passionate about providing an exceptional customer experience and helping our customers express their individuality through headwear. Our values of Leadership, Integrity, Dedication, and Service guide everything we do. Your Role as a Sales Associate As a Sales Associate, you'll be the face of LIDS, interacting with customers and...

  • Sales Associate

    3 days ago

    London, Greater London, United Kingdom Anthropologie Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a visually appealing store environment.Key ResponsibilitiesCustomer Experience:Build strong relationships...

  • Sales Associate

    4 days ago

    London, Greater London, United Kingdom Anthropologie Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a visually appealing store environment.Key ResponsibilitiesCustomer Experience:Build strong relationships...

  • Sales Associate

    3 days ago

    London, Greater London, United Kingdom Selfridges Full time

    About the RoleWe are seeking a highly skilled and customer-focused Sales Associate to join our team at Selfridges. As a Sales Associate, you will play a vital role in creating exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Service: Provide exceptional customer service, responding to customer inquiries, and resolving...

  • Sales Associate

    3 days ago

    London, Greater London, United Kingdom Selfridges Full time

    About the RoleWe are seeking a highly skilled and customer-focused Sales Associate to join our team at Selfridges. As a Sales Associate, you will play a vital role in creating exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Service: Provide exceptional customer service, responding to customer inquiries, and resolving...