Customer Experience Associate

4 days ago


London, Greater London, United Kingdom Handle Recruitment Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Executive.

About the Role
  • This is an exciting opportunity to work with a reputable international festival of creativity, widely regarded as the Oscars of the advertising, brand marketing, and creative communications world.
  • You will be responsible for providing exceptional customer service, including being the first point of contact for agencies and companies entering work for the awards.
  • You will take on a customer-centric approach using telemarketing skills to contact existing and new customers from the creative communications field.

Your Key Responsibilities:

  • Generate entries for the festival by helping customers understand the Awards structure, rules, and entry process.
  • Become an expert on the entry system, website, and downloadable documents to assist customers with general and specific queries.
  • Inform customers of new initiatives within the Awards and encourage entrants to begin the entry process as the deadline approaches.
  • Regular meetings with your team and manager to report on progress and provide feedback information.
  • Assist the Awards team in tasks and client relations associated with withdrawals and entry changes.
  • Potential on-site customer service for Award-winning delegates and attendees of the awards ceremonies.
  • Potential on-site logistics and events work for Awards-related tasks.
About You

To be successful in this role, you will have:

  • Fluency in Spanish to a business level.
  • Customer engagement experience in areas such as telemarketing, market research, or retail.
  • A passion or active interest in creative areas such as marketing, advertising, media, or events.
  • Availability to begin a temporary role in January and work full-time hours, with the potential of traveling internationally in June.
What We Offer

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.

We pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity, and inclusion.



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