Customer Service Executive

2 weeks ago

London Area, United Kingdom Wonderful Recruitment & Development Full time

Customer Service Executive | 9-month FTC | Events

Do you have excellent customer service skills? Are you highly organised and a great communicator capable of providing a high level of customer care? If so, this is an opportunity you don't want to miss

Our partner: is the market leader in producing and curating online and live spoken word events.

Responsibilities: Acting as the first point of contact with ticket buyers for events, you will manage customer interactions and support partners in creating an exceptional customer experience. During busy periods you will oversee a team of freelancers, ensuring timely responses to customer enquiries.

  • Managing customer interactions: managing the overall output of all customer service emails, responding to customers in a timely manner and handling complaints professionally. Assisting the Ticketing department where contacting customers is required, including: cancelled / postponed events or liaising with venues.
  • Liaising between departments: working closely with colleagues producing live events to ensure all sales are matched with suitable levels of customer service support. Communicating notable customer emails to relevant colleagues, and sending both daily and monthly reports to Senior Management.
  • Payment management: issuing refunds and responding to disputed payments via Stripe.

Experience and skills that will deliver success in this role: The right candidate will have excellent interpersonal skills and solid experience working in customer facing roles, with a proven track record of managing teams.

  • Strong interpersonal and communication skills, with the ability to liaise between different departments effectively.
  • Excellent time and people management skills.
  • Experience using a CRM and other relevant software, including Microsoft Office and payment systems (knowledge of Stripe would be beneficial but is not essential).

The opportunity: If you are looking to expand your administrative expertise within a motivated and supportive team committed to providing exceptional customer service, then we'd love to hear from you.

What's on offer:

  • Salary: c. £30k DOE.
  • Working pattern: London based office, with the option for this role to be hybrid/ remote. Working days of the week will vary and will include weekends. Working days will be scheduled on a monthly basis.
  • Job type: This fixed term contract will last up to 40 weeks, commencing the beginning of May 2025.
  • Reports to: Managing Director.

We understand what it's like when you don't get a response to your application. Although we work hard to acknowledge everybody, many of our roles have a large number of applicants and we can't always respond to all of you.

At Wonderful, we are dedicated to promoting diversity in all its forms. We are committed to creating an inclusive and equitable environment that promotes equal opportunities for wonderful people. We actively encourage candidates from under-represented groups to apply and warmly welcome all individuals with exceptional abilities, irrespective of their background.

Find out more about Wonderful: wonderfulrecruitment.com

www.linkedin.com/company/wonderful-recruitment-and-development/

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