Regional Head of Services and Delivery

3 weeks ago

London Area, United Kingdom ANKH Executive Full time

Regional Head of Services and Delivery – Europe, North America

Pivotal figure in Core Banking | Driving Transformation in Cloud-Based Core Banking Solutions | Crafting the Next Generation of Professional Services | Champion the advancement of Service-Oriented Solutions

Join a globally recognized innovator in financial services technology, delivering end-to-end digital banking solutions that redefine industry standards. As a key enabler of our client's strategic vision, this role provides an opportunity to lead high-profile transformation projects, influence industry best practices, and drive lasting impact in the regional financial landscape.

Base Location: UK

For client: Fintech Global Leader

ANKH ID: 200

As a dynamic and experienced regional professional services leader, you are expected to oversee the seamless implementation and deployment of our client's Core Banking Solution across the region. This role places you at the forefront of a strategic evolution in Professional Services, supporting financial institutions in their transition from traditional on-premise infrastructures to agile, cloud-based SaaS solutions.

Key Responsibilities:

Project Execution & Delivery

  • Lead the successful execution of our client's Core Banking projects across the region as well as handling migrations and system upgrades for existing customers, ensuring seamless delivery, high standards of quality, and alignment with customer expectations.
  • Collaborate with Project Management Office and Center of Excellence to allocate resources effectively and support high-quality project execution.
  • Oversee and guide partner resources on projects, ensuring adherence to performance standards and operational excellence.

Sales & Contractual Engagement

  • Partner closely with sales and pre-sales teams to scope professional services components, prepare detailed project agreements and scope outlines, and facilitate contractual negotiations with customers and legal teams.

Team Leadership & Talent Development

  • Lead a team of Functional and Technical Consultants, ensuring alignment with regional and segment expertise.
  • Lead initiatives for consultant professional development, enhancing technical and industry expertise to maximize client value.
  • Collaborate with the talent team to build a strong talent pipeline, align on hiring needs, and make informed hiring decisions.
  • Provide mentorship, support and develop team members as well as manage their career progression.

Financial & Performance Management

  • Drive financial performance by managing revenue forecasts, optimizing cost structures, and ensuring efficient backlog execution.

Customer Engagement & Risk Management

  • Serve as the primary escalation point for regional customer concerns, identifying and mitigating project risks quickly.
  • Foster a proactive customer engagement strategy to enhance client satisfaction and build strong references.

Cross-Functional Alignment & Continuous Improvement

  • Facilitate communication between Product and Services, ensuring alignment between customer commitments, product roadmaps, and release schedules.
  • Champion a culture of continuous improvement, refining delivery frameworks, governance models, and cross-functional collaboration with Cloud IT, Product, and Support teams.

Required Experience & Qualifications:

  • SME in SaaS Core Banking solutions
  • Proven leadership experience in professional or managed services
  • Deep expertise in SaaS and cloud-based software implementations as an executive within financial services.
  • Solid understanding of core banking solutions and enterprise financial software.
  • Strong stakeholder management skills, with experience liaising across internal teams, clients, and external partners.
  • Commercial mindset with proficiency in project scoping, cost optimization, and resource planning.
  • Comprehensive knowledge of technical, functional, and project management disciplines.
  • Structured and programmatic approach to execution, ensuring efficiency and best practices.
  • Bachelor's degree in Business, Finance, Information Technology, or a related field.
  • Fluency in English
  • Willingness to travel

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