Customer Experience Executive

4 weeks ago


London Area, United Kingdom MyoMaster Full time
Customer Service Executive – MyoMaster

We're looking for an ambitious, highly personable Customer Experience Executive to join us as we continue building one of the most exciting brands in the wellness space.

You must be passionate about health and fitness and ready to be part of a fast-growing start-up. It's intense, scrappy, and gives you the opportunity to play a key role in shaping something from the ground up.

About Us

We are MyoMaster, the Home of Human Optimisation—founded by Lottie Whyte and Joe Gray at their kitchen table, now one of the UK's fastest-growing wellness brands. Our mission is to help people feel and perform better every day. We've been backed by Google, elite athletes, and even made a viral appearance on Dragon's Den.

The Role

Customer service is a top priority at MyoMaster and is one of the key things that sets us apart from competitors. This role is more than just support—it's about building a thriving community, managing our online presence, and turning customers into lifelong fans.

Your Core Responsibilities
  • Deliver fast, technical support via our CRM and phone
  • Manage customer inquiries across multiple platforms, including email, live chat, and social media
  • Build and engage our community by fostering relationships and responding to customer interactions online
  • Enhance our online reputation by managing customer reviews and feedback
  • Analyze customer insights and share learnings with teams (e.g., marketing, product development)
  • Provide technical expertise on our products and resolve issues quickly
  • Work with Shopify to manage orders, returns, and customer accounts
  • Utilize CRM tools like Gorgias to track, prioritise, and respond to tickets efficiently
About You
  • Problem Solver – You thrive on troubleshooting and finding solutions
  • Strong Communicator – Excellent written and verbal skills to engage with customers online and offline
  • Tech-Savvy – Comfortable using Shopify, Gorgias, GSuite, and CRM ticketing systems
  • Community-Driven – Passionate about engaging customers and fostering brand loyalty
  • Proactive & Fast-Paced – You take initiative and thrive in a dynamic environment
  • Customer-Focused Experience – You must have previous experience in customer service or a community-building role
Benefits
  • Monthly team lunches + dinners – Regular get-togethers
  • Weekly team workouts – Get paid to workout every week
  • Hybrid working – Three days a week in the office
  • Growth opportunities – As an early hire, you'll shape MyoMaster's future
  • Tech & Wellness Perks – MacBook + £500 towards a Myo product of your choice
Salary

£26,500 - £28,000 + Quarterly performance bonus

Application Process

Interview with Tom, Head of Ops (30 min)

Task (30 min)

Interview with Lottie, CEO (30 min)

Feedback ASAP

If you're ready to join a high-energy team and be part of building something big, apply now.



  • London, Greater London, United Kingdom MBM Executive Travel Recruitment Full time

    Customer Experience ExecutiveAs the Customer Experience Executive, you will support the Customer Experience Manager by providing excellent customer service, handling complaints, assisting with holiday changes, and maintaining customer satisfaction. Balance customer focus with commercial awareness to ensure customer retention.Key Responsibilities as Customer...


  • London, Greater London, United Kingdom MBM Executive Travel Recruitment Full time

    As the Customer Experience Executive, you will support the Customer Experience Manager by providing excellent customer service, handling complaints, assisting with holiday changes, and maintaining customer satisfaction. Balance customer focus with commercial awareness to ensure customer retention.Key Responsibilities as Customer Experience...


  • London, United Kingdom Give A Grad A Go Full time

    A competitive starting salary of £35,000 - A chance to be part of a company making a real impact in the cyber security - Opportunities for professional growth **Company profile - Cyber Security** As a Customer Success Executive will be working for a London-based start-up filled with talented, dynamic individuals. The company's well-known clients entrust...


  • London, United Kingdom Rolmundo SIA Full time

    Customer Experience ExecutiveAs the Customer Experience Executive, you will support the Customer Experience Manager by providing excellent customer service, handling complaints, assisting with holiday changes, and maintaining customer satisfaction. Balance customer focus with commercial awareness to ensure customer retention.Key Responsibilities as Customer...


  • London, Greater London, United Kingdom Rolmundo SIA Full time

    Customer Experience ExecutiveAs the Customer Experience Executive, you will support the Customer Experience Manager by providing excellent customer service, handling complaints, assisting with holiday changes, and maintaining customer satisfaction. Balance customer focus with commercial awareness to ensure customer retention.Key Responsibilities as Customer...


  • London, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Experience Executive** **Location**:London Victoria **Full-time** **Salary**: £27,000-£30,000 per annum, dependent on experience **Working Hours**:40 per week, Mon-Fri, 9am - 6pm, hybrid working, early finish Fridays **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service Do you put the customer...


  • London, Greater London, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:As the Customer Experience Executive, you will support the Customer Experience Manager by providing excellent customer service, handling complaints, assisting with holiday changes, and maintaining customer satisfaction. Balance customer focus with commercial awareness to ensure customer retention.Key...


  • London, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Experience Executive** **Location**:London Victoria **Full-time** **Salary**: £27,000-£30,000 per annum, dependent on experience **Working Hours**:40 per week, Mon-Fri, 9am - 6pm, hybrid working, early finish Fridays **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service Do you put the...


  • London, Greater London, United Kingdom Iconz Experience Full time

    Organisation Iconz Experience Salary 1200 Location Home Based Contract type (Part time) Closing date 15 August 2024 Job Description Marketing Communications Executive Location: Remote Reports to: CEO Department: Marketing and Communications About Iconz Experience: Iconz Experience is a leading UK Soccer Tour company. We are dedicated to delivering...


  • London, United Kingdom Morgan Spencer Full time

    **Customer Experience Executive** **£27,500 - £29,000** **Central London** An exciting opportunity to become an integral part of a Customer Experience team within a professional membership body in London. Experience within multi-channel customer experience with strong IT skills, including knowledge of CRM’s (preferably Salesforce) and LMS’s (preferably...


  • London, United Kingdom Hanson Wade Group Full time

    We are looking for a bright and enthusiastic Customer Experience Executive with a “can-do” attitude to join our growing Event Delivery team here at Hanson Wade. As a Customer Experience Executive, you will be helping our customers on a broad range of queries, problems and issues. You will support new or existing customers with their enquiries, helping...


  • London, United Kingdom Coach House Pianos Full time

    **Customer Experience Executive** **London** **Up to £30,000** **Full Time, Permanent** Are you motivated and passionate about excelling customers’ expectations and giving them real and personal support? Are you organised, enthusiastic and enjoy interacting with people? Are you an excellent communicator? Can you play the piano well? If so, please...


  • London Area, United Kingdom YunoJuno Full time

    Head of Customer Experience Development (Contract)Report to CMO of PE-backed, transport provider | Lead end-to-end customer centric initiatives.This is a newly created role reporting directly to their CMO. You will bridge the gap between data and customer experience, ensuring we are asking the right questions to gain the insights our senior leadership team...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Experience Executive, London, Consumer Goods, London, £27,000 - £30,000, Immediate Start! - Managing the day-to-day running of the company's tNPS surveys - Identifying pain points in the customer journey and suggesting effective solutions - Liaising with key business functions (Operations/Marketing) to carry out initiatives aimed to increase...


  • London, Greater London, United Kingdom Galeta Full time

    About UsGaleta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.Role OverviewJoin us...


  • London, Greater London, United Kingdom Galeta Full time

    About Us Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK. Role Overview ...


  • London, Greater London, United Kingdom Galeta Full time

    About UsGaleta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.Role OverviewJoin us...


  • London, Greater London, United Kingdom JR United Kingdom Full time

    Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.Role OverviewJoin us as a Customer...


  • London, United Kingdom Transport for London Full time

    **Customer Experience Executive** **042133** **Organisation** - Customer **Job** - Business Development **Position Type** - Full Time **Job title** - Customer Experience Executive x 2 **Contract type** - Permanent **Salary**: - £32,000 - £40,000 (dependent of experience) **Location**: - Palestra / Hybrid **Overview of project/role** Do you want to...

  • Account Executive

    1 week ago


    London, United Kingdom Ted Experience Full time

    About Ted Experience:Bespoke workforce solutions to sell, sample, demonstrate and audit for the world’s largest companies – optimised by Ted-technology.At Ted, we blend expert staffing, innovative technology, and streamlined processes to remove the typical challenges associated with working with people at scale. We simplify everything from recruitment...