Customer Service Executive

2 weeks ago

London, Greater London, United Kingdom TN United Kingdom Full time

As Customer Services Executive, you will make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service to Diamond customers and subscribers, making sure that service standards are being met and problems are resolved.

You will ensure that all subscribers are notified of their impending renewals, contribute towards retaining subscribers with a strong focus on subscriber retention targets, and assist in the management of our stockists.

Key responsibilities:
  • Provide help to customers using Diamond's products or services.
  • Communicate courteously with customers by telephone, email, letter, and occasionally face-to-face.
  • Investigate and solve customers' problems, which may be complex or long-standing.
  • Handle customer complaints or any major incidents.
  • Issue refunds or compensation to customers.
  • Analyse statistics or other data to determine the level of customer service Diamond is providing.
  • Meet with other managers/Brand teams to discuss possible improvements to customer service.
  • Deliver a high standard of customer service.
  • Learn about Diamond's products or services and keep up to date with changes.
  • Ensure customers are reminded in a timely manner of their forthcoming renewal.
  • Provide accurate reports to management on payments and orders.
  • Liaise with subs bureau and fulfilment centre.
  • Input sales orders and manage stockist delivery.
Skills and experience:
  • Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with colleagues.
  • Listening skills, to understand exactly what customers require.
  • Problem-solving skills.
  • Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.
  • Creative thinking, to come up with new ideas to improve customer service standards.
  • An ability to work well under pressure.
  • A commitment to improve your customer service skills on an ongoing basis.
Core competencies:
  • Excellent organisational skills, quick thinker, problem solver, and able to work calmly under pressure.
  • Excellent verbal and written communication skills.
  • Innovative and able to develop and support new and improved methods, products, procedures, and technologies.
  • Collaborative team player, both internally and externally.
  • Confident in MS Excel.
Personal Attributes:
  • Customer-orientated mindset.
  • Ability to communicate and form working relationships with colleagues at all levels.
  • Resourceful and purposeful, with initiative, drive, and a strong desire to deliver exceptional results.
  • Able to work as a team as well as individually.
  • Confident and polite phone manner.
Learning & Development:

At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.

Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviors to excel in their job roles, contributing to achieving our organizational objectives.

To support our employees' career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.

Benefits:
  • 25 days of holiday per year for full-time roles (with the option to buy or sell).
  • Health plan.
  • Life assurance.
  • Discounted gym memberships.
  • Rail season ticket loans.
  • Private virtual GP access.
  • Income protection and more.
  • Continuous learning & development opportunities.
  • Seasonal flu jabs on site.
  • Summer and Winter parties.
  • Work from home during August.
  • In-house Excellence Awards and other innovation projects.
#J-18808-Ljbffr

  • Customer Service Manager

    4 days ago

    London, Greater London, United Kingdom Provallar Executive Search Full time

    Role: Customer Service Manager – Wholesale & International AccountsLocation: London Salary: Excellent market rate, plus annual bonus, staff discount, and pension contribution Holidays: 33 days (including Bank Holidays)Our client, a global fashion brand, is seeking a skilled Customer Service Manager to oversee wholesale account servicing, with a focus on...

  • Customer Services Executive

    2 days ago

    London, Greater London, United Kingdom THC Recruitment Ltd Full time

    Role: Customer Services Executive Location: London (Hybrid role) Salary: £26/28k Join a leading asset finance specialist based in London as a Customer Service Executive. Our company is recognized for delivering exceptional financial solutions and customer service excellence. We offer a collaborative team environment and a hybrid work model to...

  • Chief Executive Officer

    7 days ago

    London, Greater London, United Kingdom International Executive Service Corps Full time

    Salary Range : $220,000 - $250,000, depending on experienceRole type : Full-timeLocation : Hybrid - based in or near Boston, MA, with regular in-person days at our Boston officeTravel expectations : Periodic travel as neededORGANIZATION OVERVIEWProject Evident exists to help organizations harness the power of evidence to achieve a more significant impact. We...

  • Customer Service Executive

    4 days ago

    London, Greater London, United Kingdom Uxbridge Employment Full time

    Customer Service Executive (Hybrid Working - 3 Days Office-Based, 2 Days Home-Based)Location: Staines upon ThamesSalary: £30,000 - £34,000 per annumAre you a customer service professional with a passion for delivering exceptional customer support in an international business environment? We are looking for an experienced Customer Service Executive to join...

  • Compliance Executive

    4 days ago

    London, Greater London, United Kingdom Executive Integrity Full time

    Job Description Job title: Compliance ExecutiveLocation: London, UKWho are we recruiting for?We are recruiting for a global shipping company committed to upholding the highest legal and regulatory compliance standards. As the company expands its operations, they seek a detail-oriented Compliance Executive to support their Legal & Compliance Department in...

  • Compliance Executive

    5 days ago

    London, Greater London, United Kingdom Executive Integrity Full time

    Job title: Compliance ExecutiveLocation: London, UKWho are we recruiting for?We are recruiting for a global shipping company committed to upholding the highest legal and regulatory compliance standards. As the company expands its operations, they seek a detail-oriented Compliance Executive to support their Legal & Compliance Department in ensuring full...

  • Customer Service Executive

    3 days ago

    London, Greater London, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:Customer Service Executive – Bring Your Energy & PassionCentral London Hybrid (after 3 months)Monday to FridayAre you a natural people person with a passion for delivering top-notch customer service? Do you have a degree and the drive to grow your career in a dynamic, forward-thinking company? Join our vibrant...

  • Customer Service Executive

    3 days ago

    London, Greater London, United Kingdom Pertemps Network Group Full time

    Customer Service Executive – Bring Your Energy & Passion£32,000 + £3,000 BonusCentral London Hybrid (after 3 months)Monday to FridayAre you a natural people person with a passion for delivering top-notch customer service? Do you have a degree and the drive to grow your career in a dynamic, forward-thinking company? Join our vibrant team in Central...

  • Executive Director, Finance

    4 days ago

    London, Greater London, United Kingdom Page Executive Full time

    L&Q is looking for their new Executive Director, Finance.Executive Finance Director role in social housing.About Our ClientL&Q is one of the UK's leading housing charities and developers. Our roots date back more than 60 years, and we've been helping to shape some of the most exciting, diverse and dynamic regions in the country ever since.Our vision is that...

  • Customer Service Executive

    3 weeks ago

    London, Greater London, United Kingdom YouLend Full time

    Customer Service Executive (Spanish Speaking)About UsYouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer...

  • Customer Service Officer

    4 days ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Job Advert: Customer Service OfficerJob Title: Customer Service Officer (Contact Centre)Pay Rate: £18.81 per hour (LTD)Contract Length: 3 months (potential for extension)Working Pattern: Hybrid workingLocation: Brent, HA9Job Overview: Brent Council is seeking a Customer Service Officer to join its dynamic Contact Centre team, providing high-quality customer...

  • Enterprise Account Executive

    4 days ago

    London, Greater London, United Kingdom Space Executive Full time

    Direct message the job poster from Space ExecutiveOur client is the fastest NoSQL database on the market, trusted by some of the world's leading companies to power their large-scale, mission-critical applications. Their next-generation database architecture delivers ultra-low latency and massive throughput, empowering enterprises to handle today's most...

  • Chief Executive

    16 hours ago

    London, Greater London, United Kingdom Penna Executive Search Full time

    Empower Change, Inspire Futures Chief Executive Salary £198k Are you a visionary leader ready to shape the future of Tameside? Do you have the drive and ambition to lead an organisation committed to delivering excellence, tackling inequalities, and putting residents first? We are seeking an exceptional Chief Executive to provide bold, visible leadership –...

  • Senior Sales Executive

    3 weeks ago

    London, Greater London, United Kingdom Redburn Executive Search Full time

    Senior Sales Executive | Commercial Finance Development Pathway, LIBF Qualification Available, 35 - 50k basic,Uncapped Commission Structure, 80-100k OTE Redburn Executive Search are partnered with an industry leader in the Commercial Finance sector, presenting opportunities for experienced Sales Executives seeking an accelerated progression pathway and six...

  • Part Time Telephone Customer Service Executive

    6 days ago

    London, Greater London, United Kingdom Hedin Automotive London Ltd Part time

    Job DescriptionBecome an integral part of Mercedes-Benz of West Bromley by joining us as a Part Time Telephone Customer Service Executive. This role offers a fantastic opportunity to represent the distinguished Mercedes-Benz brand and deliver exemplary customer service, enhancing our customers' experience.Be Part of the Hedin Automotive TeamHedin Automotive...

  • Head of IT services and Infrastructure

    4 days ago

    London, Greater London, United Kingdom Executive Integrity Full time

    Job Description Job title: Head of IT Services and InfrastructureLocation: London , UKWhom are we recruiting for?The client is a leading renewable energy company specializing in the development, investment, and management of renewable energy projects across Europe. With a commitment to sustainability, they are dedicated to driving the transition to a clean...

  • Head of IT services and Infrastructure

    3 weeks ago

    London, Greater London, United Kingdom Executive Integrity Full time

    Job title: Head of IT Services and InfrastructureLocation: London, UKWhom are we recruiting for?The client is a leading renewable energy company specializing in the development, investment, and management of renewable energy projects across Europe. With a commitment to sustainability, they are dedicated to driving the transition to a clean energy future by...

  • Head of IT services and Infrastructure

    6 days ago

    London, Greater London, United Kingdom Executive Integrity Full time

    Job title: Head of IT Services and InfrastructureLocation: London, UKWhom are we recruiting for?The client is a leading renewable energy company specializing in the development, investment, and management of renewable energy projects across Europe. With a commitment to sustainability, they are dedicated to driving the transition to a clean energy future by...

  • Customer Service Executive

    3 days ago

    London, Greater London, United Kingdom JR United Kingdom Full time

    Customer Service & Sales Advisor // Dartford // 1x Fulltime 1x Part time // Fix Term ContractMy client is looking for a motivated and passionate Customer Service & Sales Advisor to join their growing team. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this role could be the perfect fit for you.As a...

  • Customer Success Executive

    4 days ago

    London, Greater London, United Kingdom Bluetownonline Full time

    Job Title: Customer Success Executive Location: Shoreditch (London) Salary: Up to £32k basic + OTE's of £50k Job Type: Permanent, Full Time (Monday – Friday), Office based Start Date: April 2 x Positions Available. Bluetownonline are in unique position having spent the last two years focusing heavily on software development....