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Salesforce Administrator

1 month ago

Reading, Reading, United Kingdom Damia Group Full time

**Salesforce Administrator – INSIDE IR35 - £market rate – Remote, with ad hoc travel to Reading – 12 month initial contract**

We are seeking an experienced and dedicated Administrative and Salesforce Support Specialist. The successful candidate will play a vital role in ensuring smooth operations, providing essential support to Account Executives (AEs), and managing various administrative tasks. If you have a strong background in administration, Salesforce, Concur, organizational skills, and executive assistant work, we want to hear from you

Key Responsibilities:

1. Account Executive Onboarding:

  • Ensure new AEs receive their correct equipment.
  • Add AEs to relevant Outlook distribution lists.
  • Assist with onboarding AEs in Salesforce (SFDC).
  • Support Talent Acquisition (TA) with approvals of Recruiter invoices.

2. SFDC Support:

  • Collaborate closely with the team in the US to assist AEs with general SFDC support.
  • Provide AE onboarding and training for SFDC, including integration with Outlook, setting up opportunities, and familiarization with Legal Tech SKUs.
  • Daily monitoring of SFDC Hygiene dashboard and Level 11, alerting AEs of items requiring attention.
  • Assist AEs with opportunity updates, fixing issues, and margin calculations.
  • Support sales management in fixing/closing opportunities during AE absences.
  • Maintain a workflow to receive new opportunity details from AEs and open opportunities in SFDC on their behalf.
  • Create ad-hoc SFDC reports for management and AEs.
  • Attend forecast calls and help update opportunities or follow up with AEs to make changes.

3. Managing OnDemand Clients:

  • Manage the full SFDC process for repeat Axc OnDemand clients, including opportunity creation, seeking approvals, contract signature, and closure.
  • Expand this process to include more clients over time.

4. Conflict Checks:

  • Run all Conflict Checks for Axcelerate OnDemand (5-10 conflict checks per week) by receiving requests from AEs, running searches in Conflicts DB, and confirming results to AEs.
  • Maintain a list of all conflicts run to assist AEs in prospecting.

5. Contract Signing:

  • Manage the contract signing process for approved contracts and legal documents (5-10 contracts per week) by uploading documents to DocuSign, routing them for eSignature, and handling post-signature tasks.

6. Field Marketing Support:

  • Assist Field Marketing with various activities, including sourcing locations in London, onsite support during events, and managing event leads.
  • Help AEs collate contact information from websites and provide marketing support.

7. Ad-hoc Support:

  • Provide English/German translations for contracts, marketing documents, etc.
  • Assist Sales Directors with planning meetings, team events, dinners, and other ad-hoc administrative tasks.
  • Manage approvals for suppliers.
  • Prepare presentations for AEs.

Qualifications:

  • Strong administration and organisational skills.
  • Proficiency in Salesforce (SFDC) and Concur.
  • Excellent communication and problem-solving abilities.
  • High attention to detail and the ability to manage multiple tasks.
  • Ability to work independently and collaboratively with a global team.
  • Fluency in English and German for translation tasks (preferred).