Account Manager

2 weeks ago


Reading, United Kingdom Advantage Resourcing Full time

Success Account Manager
- Reading/Hybrid
- 12 months contract
- Pay rate up to £150 per day PAYE or £205 per day via umbrella company

Advantage Resourcing is seeking a Success Account Manager for a large international IT/Tech business located in one of their offices in Reading. In this role your experience and focus will impact thousands of customers around the world working with largesoftware/tech products.

This is a 12 month contract and will be a hybrid working position.

SAM (Success Account Manager) Administrator is a full-time role within our Global Customer Success department. The Customer Success team is obsessed with driving best customer experience and assuring revenue retention through long-term relationships withthe clients. Daily tasks include assisting Success Account Managers in processing customer requests as well as internal operations and project work.

Essential job functions:

- Support the SAM team in processing customer requests related to contract changes (transfers, renewals etc.) as well as account level changes (name, address etc.)
- Assist with the backlog of internal system related activities (data mapping and cleansing).
- Contact customers for additional information related to tasks and projects assigned.
- Actively cooperate with related stakeholders and teams across the organization.

We are looking for a professional with strong developed skills listed below:

- Knowledge and experience related to Salesforce, 1ERP and similar environments
- Fluent written and verbal communication in English is required additional written and communication skills in another European language are preferred;
- Communicative verbal and written skills of other European languages are an advantage
- Excellent communication, listening and troubleshooting skills;
- Well-developed time management and prioritization skills;
- General understanding about IOT products and solutions;
- Structured "can-do" approach to open matters and tasks in a demanding environment;
- Methodical and conscientious documentation skills;
- Willingness to develop while identifying opportunities over self-reflection.


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