Customer Support Administrator
6 days ago
Our prestigious client is currently recruiting for a Customer Support Administrator to join their expanding team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficientlywhilst ensuring the whole process is professionally managed from the beginning to the end.
**The role**:
- Providing customer service logging and tracking faults on Salesforce
- Co-ordinate engineer diaries effectively and efficiently
- Manage customer communications to arrange engineer breakdown and maintenance visits
- Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes
- Generate quotes and correspondence for supplies and maintenance contracts to customers
- Update Salesforce as required to support engineers and customers
- Manage customer queries, issues and problems effectively and efficiently
- Shipping parts and supplies to customers and engineers
- Assisting in warehouse with shipping machines and admin tasks
- Regularly update & maintain spreadsheets as required
- General Salesforce administration, including updating customer address, contact and phone number details
- Assist with logging and distributing all incoming sales enquiries and leads
- Assist as required with processing sales orders
- Arrange hotels and flights for engineers as required
**The person**:
- Must be pro-active and show ability to resolve issues and find solutions
- Good administration, numeracy, and literary skills with a keen eye for detail
- Experience of working within a customer services role
- Effective communication both oral and written
- Good understanding of UK geography and distribution of major towns and cities
- Full PC literacy on Microsoft software packages
- Salesforce and Sage experience preferable
- Must have a can-do attitude and be able to work as part of a team
- Driving license preferable
**Please note this position will be office based and parking is provided
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Customer Service Administrator
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Reading, United Kingdom Premier Work Support Full timePremier Work Support are pleased to advertise a rewarding opportunity working for one of our prestigious manufacturing clients based in Reading, who urgently require a **Customer Service Administrator**. As part of this role you will be responsible to review contract (orders) and deal with customer queries & complaints as well as answering basic technical...
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Administrator
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Accounts Administrator
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Accreditation and Quality Administrator
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Scheduling Administrator
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Administrator
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Sales Support Administrator
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Customer Service Administrator
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Customer Service Administrator
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Reading, United Kingdom TrustID Ltd Full timeTrustID is a fast growing B2B software company based in Reading who specialises in efficiently validating identity documents. We are always looking for people to join our passionate and driven team! We are currently recruiting an enthusiastic Customer Service Administrator to join our friendly and dynamic Customer Service team. We are looking for a bright...
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Customer Service Administrator
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Reading, United Kingdom Towergate Health & Protection Full time**Customer Service Administrator - Winnersh - ARDIT858332** Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). **What are we looking for in our Customer Service Administrators?** You don’t need to have...
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Sales Support Administrator
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Reading, United Kingdom Jurni Full timeAt Jurni we believe every path is unique. We embrace individuality by tailoring our services to meet the needs of our customers, ensuring they have access to any vehicle, anywhere, anytime, anyhow. We have an exciting opportunity for a Customer Support Administrator to join our team in Theale, Reading. We are a fun and outgoing team and we work hard to...
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Property Administrator
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Sales Support Administrator
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