Dispatch Support Team Memeber
1 week ago
About The Role:
As a Support Team Member in Dispatch, you’ll ensure the safe and timely dispatch of materials from the quayside, with a focus on accuracy and compliance. You’ll collaborate closely with clients, vendors, and internal teams to streamline dispatch operations, maintain precise records, and deliver high-quality customer service.
What You’ll Do:
- Oversee Cargo Operations: Track and manage cargo to ensure all materials are accurately documented and accounted for.
- Ensure Documentation Compliance: Verify all Dangerous Goods, SEPA, and Waste documentation to meet compliance requirements.
- Coordinate with Vendors and Clients: Facilitate efficient returns by liaising with vendors on delivery schedules, and with clients and internal teams to address queries or non-conformances.
- Maintain Accurate Records: Keep an auditable record of all activities, collate and scan shipping paperwork, and organize client folders.
- Dispatch via TMS System: Accurately dispatch cargo within the TMS system to support efficient operations.
- Customer Focus: Build and nurture strong relationships with customers and vendors, ensuring high levels of satisfaction.
- Uphold Safety and Compliance Standards: Follow formal procedures, standing instructions, and safety protocols, working with delivery drivers to ensure proper documentation and adherence to safety standards.
What You’ll Bring:
- Collaborative Mindset: Build positive work relationships with colleagues and external partners.
- Regulatory and Safety Knowledge: Familiarity with waste regulations, Dangerous Goods (ADR/IMDG), and COSHH awareness.
- Technical Skills: Proficiency with Microsoft Excel, TMS, and understanding of transportation regulations for abnormal loads.
- Customer Service Focus: Excellent communication skills to represent the company positively and deliver top-notch customer service.
- Adaptability and Proactivity: Thrive in a dynamic environment, working effectively under pressure and proactively improving operations.
Qualifications:
- Required: Dangerous Goods Awareness (ADR/IMDG)
- Preferred: Experience in customer service or logistics, knowledge of relevant legislation, and prior operational experience.
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