Dispatch Support Team Memeber

1 week ago

Peterhead Scotland, Aberdeenshire, United Kingdom OBM People Full time

About The Role:

As a Support Team Member in Dispatch, you’ll ensure the safe and timely dispatch of materials from the quayside, with a focus on accuracy and compliance. You’ll collaborate closely with clients, vendors, and internal teams to streamline dispatch operations, maintain precise records, and deliver high-quality customer service.


What You’ll Do:

  • Oversee Cargo Operations: Track and manage cargo to ensure all materials are accurately documented and accounted for.
  • Ensure Documentation Compliance: Verify all Dangerous Goods, SEPA, and Waste documentation to meet compliance requirements.
  • Coordinate with Vendors and Clients: Facilitate efficient returns by liaising with vendors on delivery schedules, and with clients and internal teams to address queries or non-conformances.
  • Maintain Accurate Records: Keep an auditable record of all activities, collate and scan shipping paperwork, and organize client folders.
  • Dispatch via TMS System: Accurately dispatch cargo within the TMS system to support efficient operations.
  • Customer Focus: Build and nurture strong relationships with customers and vendors, ensuring high levels of satisfaction.
  • Uphold Safety and Compliance Standards: Follow formal procedures, standing instructions, and safety protocols, working with delivery drivers to ensure proper documentation and adherence to safety standards.


What You’ll Bring:

  • Collaborative Mindset: Build positive work relationships with colleagues and external partners.
  • Regulatory and Safety Knowledge: Familiarity with waste regulations, Dangerous Goods (ADR/IMDG), and COSHH awareness.
  • Technical Skills: Proficiency with Microsoft Excel, TMS, and understanding of transportation regulations for abnormal loads.
  • Customer Service Focus: Excellent communication skills to represent the company positively and deliver top-notch customer service.
  • Adaptability and Proactivity: Thrive in a dynamic environment, working effectively under pressure and proactively improving operations.


Qualifications:

  • Required: Dangerous Goods Awareness (ADR/IMDG)
  • Preferred: Experience in customer service or logistics, knowledge of relevant legislation, and prior operational experience.

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