Virtual Customer Support Officer
3 weeks ago
Virtual Care Assistant (Online membership services)
£25 - £30K
Permanent, Based on-site at Notting Hill
Are you passionate about making a difference in the lives of pets and their owners? Do you thrive in a role where compassion and innovation meet?
We're seeking a Virtual Chat Support Specialist to join their team and be part of an exciting mission to redefine the veterinary experience.
They are reimagining pet care with a seamless and joyful approach—every day. Beautifully designed clinics and cutting-edge, in-house technology create a new standard for how care is accessed and delivered. Combining modern elegance with first-class veterinary care, you would be working in an environment that pets, owners, and veterinary teams all love to be a part of.
About the Role
As a Virtual Chat Support Specialist, you'll be the first point of contact for clients. Your role is key in ensuring that pet owners receive empathetic, knowledgeable, and timely support, reflecting the commitment to excellent service.
Responsibilities:
- Engage with pet owners via the online chat platform to address inquiries about appointments, services, and general pet care.
- Provide empathetic guidance and support to promote pet health and welfare.
- Schedule appointments, manage client records, and coordinate follow-up communication.
- Collaborate with veterinary professionals to resolve complex issues, ensuring seamless care.
- Maintain accurate documentation while adhering to confidentiality and security protocols.
- Continuously seek ways to enhance the client experience and streamline processes.
What We're Looking For:
- Previous experience in customer service or virtual support preferred.
- Strong written communication skills with the ability to convey information effectively.
- Empathy and genuine care for pets and their owners.
- Excellent problem-solving skills in a fast-paced environment.
- Proficiency with virtual chat platforms or similar tools; familiarity with veterinary terminology is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.
Why Apply?
Be part of a forward-thinking team that's building the veterinary group of the future—where innovation, care, and mutual success come together.
-
Housing Officer
4 days ago
Fulham, Greater London, United Kingdom Service Care Solutions Full timeJob Description Housing OfficerHammersmithTemporaryFull-time We are recruiting for a Housing Officer to join a team based in West London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.THE ROLE As a Housing Officer, you will be responsible...
-
Economic Development Officer
3 weeks ago
Fulham, Greater London, United Kingdom Vox Network Consultants Full timeResponsibilities Build relationships with the borough's enterprise/business support agencies to support coordination, sign-posting, referrals, quality standards and opportunities for collaborative/joint bidding and delivery within the business and enterprise support sector.To provide an effective and efficient customer focused service, including the...
-
Employer Engagement Officer LBHF620468
7 hours ago
Fulham, Greater London, United Kingdom Hampshire County Council Full timeEmployer Engagement Officer LBHF620468Salary range: £46,437 - £49,638 per annumWork location: 145 King Street, Hammersmith, W6 9XYHours per week: 36Contract type: PermanentVetting requirements: Enhanced DBS CheckClosing date: 27 April 2025Contact details for an informal discussion: Ninar Farhat, Employment Team Leader via email at...
-
Associate Consultant
1 week ago
Fulham, Greater London, United Kingdom Horizon Strategy Full timeFirst - the role Horizon Strategy, a London/Oxford-based strategic consultancy specialising in tech & telco, is looking for a Consultant/Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would...
-
Consultant
3 weeks ago
Fulham, Greater London, United Kingdom Horizon Strategy Full timeFirst - the roleHorizon Strategy, a London/Oxford-based strategic consultancy specialising in tech & telco, is looking for a Consultant (Project Activator) to augment the core team of our growing business.The success of our projects rests on translating truly exceptional human insights into actionable commercial recommendations. The new Consultant will...
-
Consultant
2 weeks ago
Fulham, Greater London, United Kingdom Horizon Strategy Full timeFirst - the roleHorizon Strategy, a London/Oxford-based strategic consultancy specialising in tech & telco, is looking for a Consultant (Project Activator) to augment the core team of our growing business.The success of our projects rests on translating truly exceptional human insights into actionable commercial recommendations. The new Consultant will...
-
Complaints Investigator
4 days ago
Fulham, Greater London, United Kingdom Service Care Solutions Full timeJob Description Complaints InvestigatorLocation: London, W6 9EASalary: £26.77 per hour (LTD)Hours: 9:00 am - 5:00 pm, Hybrid (minimum 3 days in the office)Contract Type: Temporary 3 months ongoingAbout the Role: We are recruiting a Complaints Investigator for A housing association, working within the Customer Insight and Experience team under the...
-
Property Manager
4 days ago
Fulham, Greater London, United Kingdom Service Care Solutions Full timeJob Description Property ManagerHammersmithTempFull time We are seeking a highly organized and motivated Property Manager to join a dynamic team in Hammersmith. This is a full-time, office-based, temporary role for three months, with the potential for extension. The successful candidate will ensure high-quality property management services, fulfilling...
-
Business Development Specialist
6 days ago
Fulham, Greater London, United Kingdom Planet Pharma Full timeTitle: Business Development Specialist - German SpeakingCompany: Life Sciences TechnologyLocation: Hammersmith, London, UK (Hybrid)Our client is a global leading technology company specialising in cloud-based solutions for the clinical research within Pharmaceutical, Biotechnology, Medical Device and Diagnostics companies.Our client is currently seeking a...
-
Hybrid Recruitment Consultant
2 weeks ago
Fulham, Greater London, United Kingdom Chace People Full timeHYBRID RECRUITMENT CONSULTANTCandidate ProfileWe're looking for someone exceptional. Is that you?Experience: 3+ years in recruitment or sales (agency experience preferred).Communication: Native-level English with articulate and persuasive communication skills.Ambition: A proven track record of sales success and a genuine passion for recruitment.Mindset:...
-
Assistant Store Manager
2 weeks ago
Fulham, Greater London, United Kingdom OAKBERRY UK Full timeAssistant Store Manager – Hospitality -Shepherd's Bush areaUp to £30,000 + Achievable Bonus | 40 Hours | Fast Career Growth | No Late NightsOAKBERRY is looking for positive, experienced leaders with a passion for healthy food to join our high-growth brand.OAKBERRY is the world's #1 açaí brand, with over 950 stores globally, all launched within just...
-
Roadside Rescue Mechanic
4 days ago
Fulham, Greater London, United Kingdom The Automobile Association Full timeCompany description Push for better, join the AA. nAs our Roadside Rescue Mechanic, you'll go the extra mile for our members. Anything can happen whilst driving, but we are the AA and we get everyone back on the road safely so the show can go on. In return, we'll go the extra mile for you, with training, support and opportunities for development....
-
Product Development
2 weeks ago
Fulham, Greater London, United Kingdom The Fix Creative Ltd Full timeThe Fix are on the hunt for a leading toy company in London for a Product Development & Creative Services Coordinator You will need to keep a creative depot in check so will be strong minded and confidentLondon based 5 days a week in the studio .. Their range of products covers Soft Toys, Wooden Toys and Gifting and they have an incredibly diverse customer...
-
Product Development
2 weeks ago
Fulham, Greater London, United Kingdom The Fix Creative Ltd Full timeThe Fix are on the hunt for a leading toy company in London for a Product Development & Creative Services Coordinator You will need to keep a creative depot in check so will be strong minded and confident London based 5 days a week in the studio .. Their range of products covers Soft Toys, Wooden Toys and Gifting and they have an incredibly diverse...
-
HR & Compliance Manager - Part time - Hybrid
2 days ago
Fulham, Greater London, United Kingdom Counter Terrorism Policing Part timeThe starting salary is £38,926, which includes allowances totalling £2,928.*The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.**An opportunity has arisen to fill a permanent position in the CTPHQ...
-
Head of Service ASC Complex Care LBHF619917
4 days ago
Fulham, Greater London, United Kingdom Hampshire County Council Full timeHead of Service ASC Complex Care LBHF619917Salary range: £69,537 - £92,772 per annumWork location: 145 King Street, London, W6 9JTHours per week: 36Contract type: PermanentClosing date: 28 March 2025Vetting requirements: Enhanced DBS CheckContact details for an informal discussion: Donna Barry, Assistant Director of Independent Living and Neighbourhoods...
-
Pop-up / Virtual Studio Photographer
3 days ago
Fulham, United Kingdom Venture Franchise Services Full time**Fulham - Pop-Up / virtual Studio Photographer** Venture Studios is seeking a reliable Pop-Up / virtual Studio Photographer to join our team. As a Pop-Up/ virtual Studio Photographer, you will be responsible for capturing memorable moments of families and their beloved pets at our exhibition and event stands. Your primary duty will be to set up and...
-
Sales Support Administrator
1 day ago
Fulham, United Kingdom Reed Business Support Full time**Job Title - SALES SUPPORT ADMINISTRATOR** **Salary - £25-30K** **Location - SW6** **Hours - 9AM TO 5.30PM MONDAY TO FRIDAY** **Hybrid - NO, OFFICE BASED** **Parking - YES** **Benefits - 5 WEEKS ANNUAL LEAVE PLUS BANK HOLIDAYS** **- - PENSION** **Main tasks and responsibilities** - Act as sales support for two Architectural Sales Managers and Sales...
-
Office Manager
8 hours ago
Fulham, United Kingdom Reed Business Support Full time**Job Role - Office Manager** **Salary - Dependant on experience** **Location - SW6** **The company** A leading events, travel and experiences agency with offices in London and New York. This is a dynamic and exciting company with a true entrepreneurial spirit who are going from strength to strength so need an energetic and capable person to enhance the...
-
Security Officer
1 day ago
Fulham, United Kingdom Atalian Servest Full time**Reference: SEC/CB/24-02/262/34** **Job Title: Security Officer - Corporate** **Pay Rate: £11.00** **Working Hours: Variable Shift Rota - 07:00 - 19:00 - 42 hours per week** **Location: Cadogan Place** **Would you be interested to join a leading facilities management company with a reputation for excellence?** We are currently recruiting for a...
-
Fulham, United Kingdom LK People Limited Full timeFantastic luxury fashion brand looking for an excellent **Customer Services Executive** to work within their London offices based SW6, starting ASAP. Paying £11.00 per hour plus holiday pay in addition, hours are 9-6 from Monday-Friday eachweek. **The role**: Working as part of a small friendly team, you'll be assisting with queries from the brand’s...
-
Fulham, United Kingdom Rockpool Recruitment Ltd Full time**Operations and Customer Service Executive - Luxury Tour Operator** Our client has an infamous reputation for delivering absolute excellence in everything they do. The Operations department is pivotal to this, and it is imperative that the quality of work & accuracy of documentation produced is always of the highest standards. This is where you come in -...
-
Kfc Team Member
1 day ago
Fulham, United Kingdom EG Group Full time**Role**: KFC Team Member **Location**: Fulham, SW6 1NF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 | £7.00 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Team Members who can provide outstanding customer service to...
-
Executive Assistant
9 hours ago
Fulham, United Kingdom Recruitment Avenue Full time**Executive Assistant / Office Manager - West London - £30-50k** Our client is a leading Travel & Events agency with offices based in West London. Through their in-depth knowledge, extensive industry connections and worldwide partnerships they deliver a breadth of entertainment and travel services to corporate and privateclients from a variety of...
-
Operations Support Administrator
2 days ago
Fulham, United Kingdom Valorem Partners Full time**Operations Support Administrator** **Salary up to £25k + Excellent Training and Career Development + Benefits** **Location: Southwest London** Our client is a dynamic and successful property finance lender, who have experienced rapid growth, including being awarded as the Best Newcomer within the short - term property finance industry. They provide a...
-
Kfc Team Member
3 days ago
Fulham, United Kingdom EG Group Full time**Role**: KFC Team Member **Location**: Fulham, SW6 1NF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Team Members who can provide outstanding customer service to...
-
Reprographics Officer
2 days ago
Fulham, United Kingdom Reed Accountancy Full timePosition: Reprographics Officer Payrate: £12 - £15p/h Location: Putney Duration: 4 weeks (possibly longer). Start date: ASAP Key Responsibilities: - Support colleagues and work as a team in order to achieve the best results - Maintain a tidy and safe work area and comply with all departmental procedures - Distribute stationery and copier paper to floors...
-
Customer Centre Specialist
9 hours ago
Fulham, United Kingdom Morgan Spencer Full time**THE COMPANY: An exciting and innovative automotive company is seeking an exceptional Customer Service Specialist to join their new Customer Contact Centre in Fulham. THE ROLE:** - Welcoming customers to the Customer Centre and offering tea/coffee refreshments. - Supporting walk-in customers through their browsing process, either by helping them to browse...
-
Customer Service Representative
2 days ago
Fulham, United Kingdom Metro Bank PLC Full timeAre you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for you! As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering...
-
Social Care Administrator
1 day ago
Fulham, United Kingdom Your World Healthcare Full time**Social Care Administrator** **Location**: West Kensington **Job Type**: Temporary **Duration of booking**: Expected to last 12 months with possible extension **Proposed start date**: ASAP **Pay Rates**:£14 per hour Umbrella or £12 per hour PAYE inclusive of holiday **Hours / Working Days**:37.5 hours per week / Monday to Friday, 9am -...
-
Security Officer
10 hours ago
Fulham, United Kingdom OCS Group UK Ltd Full timeThe main purpose of the role is to ensure the compliant delivery of elite security services to Chelsea Football Club. The successful applicant will be flexible, motivated, pro-active and with a desire to deliver the very best service to Chelsea Football Club. They will also be able to demonstrate a 'can-do' mentality and drive to perform at the very top of...
-
Compliance Officer
1 day ago
Fulham, United Kingdom Mango Sales Limited Full timeMy IT recruitment client has had a phenomenal year in 2021 across their offices in London, Europe and the USA and they have seen their IT contractor numbers grow by nearly 300%. Due to this increased growth, they’re in the market to hire an experienced ComplianceOfficer to join their established and growing Finance Team. - Ensure compliance throughout the...
-
Office Assistant
9 hours ago
Fulham, United Kingdom Upgrade Recruitment Ltd Full timeThis is an excellent role for someone with administration experience who wants to learn about the daily running of a busy office with extensive oversight of admin functions, working to support their award-winning work! **As the Office Assistant, you will**: - Act as an integral part of the administrative team, assisting the Office Manager in maintaining...
-
Contract Monitoring Officer
12 hours ago
Fulham, United Kingdom Hammersmith & Fulham Council Full timeAt Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride. If you have an eye for detail, want to help make the...
-
Clinical Systems Owner
1 day ago
Hammersmith and Fulham, United Kingdom Doccla Full time**A bit about us**: We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring. Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be...
-
Bar Support
13 hours ago
Fulham, United Kingdom City Pub Group Full time**Wanted: Fun People To Enjoy 50% Discount on Food, Drink, and Accommodation At 40+ Venues Across England & Wales** Some Bar, Pub, or Restaurant experience would be ideal, as **Aragon House** is looking for great people to join the team - **Pay starting at £11.44 per hour**: - **50% off food, drinks, and accommodation across all CPG sites** We’re not...