Contract Monitoring Officer

6 days ago

Fulham, United Kingdom Hammersmith & Fulham Council Full time

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.

If you have an eye for detail, want to help make the environment cleaner and love solving problems, then this may be the position for you.

The Waste Management Team at H&F is looking for an energetic person with a positive outlook to monitor the waste and street cleansing contract. You'll already have waste management experience, being able to advise and support customers in resolving their concerns whilst helping design and provide solutions to improve the delivery of waste and street cleansing services in H&F. To keep on top of the Council’s Waste and Recycling Contracts, you will be confident in monitoring and recording data and use the information to improve contractor performance and services.

Applicants are expected to deliver a range of projects which will include areas such as health and safety, improving the resident experience and planning for future service improvements through new waste management solutions and innovations. You will be required to work outdoors in all weathers and will work alongside our waste contractors. You will also support the delivery of all other aspects of waste services.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please click on Role Profile for more information about this role.

**Role Responsibilities**:

- Investigate and respond to enquiries and complaints, liaise with residents to address their concerns as well as check and improve the flow of complaints from a customer perspective.
- Carry out on-street waste and street cleansing-related inspections and pro-actively identify and implement improvements.
- Manage and analyse data to improve contract performance and generate informative management reports.
- Work with stakeholders to resolve problems impacting on current and future service delivery e.g., planning developments.
- Monitor and ensure a high standard of health and safety is applied to the waste collection and street cleansing contract.
- Deliver a range of projects to improve service delivery for our residents.
- Available to work flexibly according to the demands of the service including weekends, evenings, nights, and bank holidays.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes

  • Grant Monitoring Officer LBHF620616

    1 day ago

    Fulham, Greater London, United Kingdom Shared Services Partnership Full time

    Job Details: Salary range: £43,542 - £46,437 per annum Work location: 145 King Street, London W6 9XY Hours per week: 36 Contract type: Permanent Closing date: 25 April 2025Interview date: Week commencing 5 May 2025Contact details for an informal discussion: Katharina Herrmann, Third Sector Investment Programme Lead on 07776672421 or via email:...

  • Compliance Officer

    6 days ago

    Fulham, United Kingdom Mango Sales Limited Full time

    My IT recruitment client has had a phenomenal year in 2021 across their offices in London, Europe and the USA and they have seen their IT contractor numbers grow by nearly 300%. Due to this increased growth, they’re in the market to hire an experienced ComplianceOfficer to join their established and growing Finance Team. - Ensure compliance throughout the...

  • Economic Development Officer

    4 weeks ago

    Fulham, Greater London, United Kingdom Vox Network Consultants Full time

    Responsibilities Build relationships with the borough's enterprise/business support agencies to support coordination, sign-posting, referrals, quality standards and opportunities for collaborative/joint bidding and delivery within the business and enterprise support sector.To provide an effective and efficient customer focused service, including the...

  • Office Manager

    5 days ago

    Fulham, United Kingdom Reed Business Support Full time

    **Job Role - Office Manager** **Salary - Dependant on experience** **Location - SW6** **The company** A leading events, travel and experiences agency with offices in London and New York. This is a dynamic and exciting company with a true entrepreneurial spirit who are going from strength to strength so need an energetic and capable person to enhance the...

  • Security Officer

    6 days ago

    Fulham, United Kingdom Atalian Servest Full time

    **Reference: SEC/CB/24-02/262/34** **Job Title: Security Officer - Corporate** **Pay Rate: £11.00** **Working Hours: Variable Shift Rota - 07:00 - 19:00 - 42 hours per week** **Location: Cadogan Place** **Would you be interested to join a leading facilities management company with a reputation for excellence?** We are currently recruiting for a...

  • Executive Assistant

    5 days ago

    Fulham, United Kingdom Recruitment Avenue Full time

    **Executive Assistant / Office Manager - West London - £30-50k** Our client is a leading Travel & Events agency with offices based in West London. Through their in-depth knowledge, extensive industry connections and worldwide partnerships they deliver a breadth of entertainment and travel services to corporate and privateclients from a variety of...

  • Housing Officer

    1 week ago

    Fulham, Greater London, United Kingdom Service Care Solutions Full time

    Job Description Housing OfficerHammersmithTemporaryFull-time We are recruiting for a Housing Officer to join a team based in West London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.THE ROLE As a Housing Officer, you will be responsible...

  • Care Assistant

    6 days ago

    Fulham, United Kingdom Home Instead Senior Care Hammersmith and Chiswick Full time

    We currently do not offer sponsorship. Care Assistant - 30 Hour Fixed Contract **You must live in Chiswick, Hammersmith &Fulham, Acton, Ealing, Shepard's Bush, West Kensington to be considered for this position** Health Care Assistant benefits: - Award winning training - London Living Wage rate £11.05/12.00 - Mileage - Flexible shift patterns...

  • Reception & Office Coordinator

    4 weeks ago

    Fulham, Greater London, United Kingdom The Juice Plus+® Company EMEA Full time

    Reception & Office CoordinatorLondon / HybridThe Juice Plus+ Company is a multimillion-dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to "Inspire Healthy Living Around the World."The role of Reception & Office Coordinator...

  • 12 Month Outside Ir35 Java Contract

    7 days ago

    Fulham, United Kingdom Lorien Full time

    12 Month Senior Development Consultant Contract - Java - Spring - Kafka Lorien are looking for an experienced Java Developer to join an award winning, software and data engineering consultancy who pride themselves on servicing some of the worlds leading organisations. As a Senior Java Developer you will be working with dedicated client teams to provide...

  • Senior Housing complaints officer

    24 hours ago

    Fulham, Greater London, United Kingdom BDS (Northern) Limited Full time

    BDS are recruiting for a Senior Housing Complaints Officer to work within our clients Customer Relations Team. This is a new role to increase the satisfaction and quality of responses and the successful candidate will have responsibility for the investigation and resolution of complex stage two complaints. Critically, you'll have a strong understanding of...

  • Customer Service and Office Admin Executive

    4 days ago

    Fulham, United Kingdom The Cookaway Full time

    **ABOUT US**: We are a challenger food brand - a cookbook come to life in your kitchen! We wholeheartedly embrace the cooking process and champion 'slowing down in the fast lane’. We exist to help scratch cooks enjoy and embrace the cooking process by celebrating and exploring the vibrant diversity of world cuisines through a curated selection of exciting...

  • Trading Standards Officer LBHF620404

    1 day ago

    Fulham, Greater London, United Kingdom Shared Services Partnership Full time

    Job Details: Salary range: £41,964  - £52,674 per annum Work location: Clockwork Building, 45 Beavor Lane, London, W6 9ARHours per week: 36Contract type: PermanentVetting requirements: Enhanced DBS CheckClosing date: 27 April 2025Contact details for an informal discussion: Marcella Donegal, Trading Standards Team Manager via email at...

  • Security Officer

    5 days ago

    Fulham, United Kingdom OCS Group UK Ltd Full time

    The main purpose of the role is to ensure the compliant delivery of elite security services to Chelsea Football Club. The successful applicant will be flexible, motivated, pro-active and with a desire to deliver the very best service to Chelsea Football Club. They will also be able to demonstrate a 'can-do' mentality and drive to perform at the very top of...

  • HR Administrator

    4 days ago

    Fulham, United Kingdom ReThink Talent Full time

    **HR Administrator** **LOCATION**:Fulham required on site 3 times week 2 day working from home **CONTRACT**:3 Month initial **Client**:Sporting Company **(Main Responsibilities)**: - To ensure that all administration associated with the lifecycle of the employee is processed in a timely manner including new starters, contract changes and leavers - To...

  • Property Manager

    1 week ago

    Fulham, Greater London, United Kingdom Service Care Solutions Full time

    Job Description Property ManagerHammersmithTempFull time We are seeking a highly organized and motivated Property Manager to join a dynamic team in Hammersmith. This is a full-time, office-based, temporary role for three months, with the potential for extension. The successful candidate will ensure high-quality property management services, fulfilling...

  • E-tendering Officer LBHF617118

    1 day ago

    Fulham, Greater London, United Kingdom Hammersmith & Fulham Council Full time

    E-tendering Officer LBHF617118 Job Details:Salary range: £34,770 - £35,862 per annumWork location: 145 King Street, Hammersmith, London W6 9JTHours per week: 36.00Contract type: Permanent Closing date: 31 October 2024 About the roleAt Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the...

  • Employer Engagement Officer LBHF620468

    5 days ago

    Fulham, Greater London, United Kingdom Hampshire County Council Full time

    Employer Engagement Officer LBHF620468Salary range: £46,437 - £49,638 per annumWork location: 145 King Street, Hammersmith, W6 9XYHours per week: 36Contract type: PermanentVetting requirements: Enhanced DBS CheckClosing date: 27 April 2025Contact details for an informal discussion: Ninar Farhat, Employment Team Leader via email at...

  • Relief Security Officer

    5 days ago

    Fulham, United Kingdom OCS Group UK Ltd Full time

    The main purpose of the role is to ensure the compliant delivery of elite security services to Chelsea Football Club. The successful applicant will be flexible, motivated, pro-active and with a desire to deliver the very best service to Chelsea Football Club. They will also be able to demonstrate a 'can-do' mentality and drive to perform at the very top of...

  • School Premises Assistant

    18 hours ago

    Fulham, Greater London, United Kingdom Michael Page Full time

    The Premises Assistant plays a key role in maintaining the school environment to ensure it meets the high standards expected by pupils, staff, and visitors. This includes repairs, decoration, porterage, security, and general maintenance of buildings and furniture.Term Time: * 7.00am to 3.00pm * 12.00pm to 8.00pmSchool Holidays: * 8.00am to 4.00pm * 9.00am to...