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Facilities Assistant
4 months ago
About the company:
This company is dedicated to protecting children and preventing child abuse. The Property Department manages all aspects of their properties, ensuring high standards of facilities, proper maintenance, and legal compliance. Overseeing building and refurbishment projects to provide the best possible working conditions.
Job Purpose:
We are seeking a proactive and experienced Facilities Assistant to join the team. This role is responsible for managing the post room and reception, leading a team to deliver exceptional customer service, and ensuring efficient front-line operations.
Key Responsibilities:
Reception Management:
- Oversee the reception service, ensuring high standards of customer service.
- Answer calls, take messages, and direct calls appropriately.
- Welcome visitors and inform colleagues of their arrival, ensuring security measures are followed.
- Book car parking spaces, room bookings, and taxis as required.
Post room Management:
- Oversee the post room service, ensuring efficient operations.
- Open and sort postal deliveries, maintaining governance processes.
- Sign for and document all courier and specialist postal deliveries.
- Maintain and top-up the franking machine.
- Provide quotations and book couriers and reprographic printing jobs.
- Answer telephone and email enquiries within agreed service levels.
- Raise PO’s and receipt orders to ensure smooth running of services.
Procurement and Resource Management:
- Act as lead for post room contracts, arrange supplier review meetings.
- Liaise with Procurement Department to ensure accurate documentation for tenders.
- Analyse tenders, purchase orders, and business cases.
- Ensure purchases comply with the company’s procurement policies.
- Monitor contracts and report non-compliance.
Person Specification:
Experience: Previous experience in facilities management, reception, or post room services.
Leadership: Strong leadership skills with experience in team management and development.
Customer Service: Excellent customer service skills with a professional and courteous manner.
Organizational Skills: Highly organized with the ability to manage multiple tasks.
Communication: Strong communication skills, both verbal and written.
Technical Skills: Proficient in using office software and familiar with reprographic and postal services.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
The chance to contribute to a meaningful cause and make a difference in children’s lives.
If you are a dedicated professional with a passion for facilities management and customer service, we want to hear from you Click apply now or contact Lucia Coppock at Pertemps London.
