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Service Delivery Coordinator

4 months ago

Horley, United Kingdom WCS Group Full time

Salary: £23,000 to £25,000 per annum dependent upon experience

Hours: Monday to Thursday 9am -5pm, and Friday 8am – 4pm, 35 hours per week

Location: Horley, RH6 9GA

A fantastic opportunity has become available at Musketeers Services Ltd which is part of WCS Group for a Service Delivery Coordinator. Training will be provided for successful applicant.

What sets WCS Group apart?

Our most valuable asset is our team, and we take pride in being a company that cares for its employees’, customers and communities. We deliver critical water treatment services to a diverse and interesting range of clients, always offering the very best customer service and advice.

What can you expect?

Offering support with Scheduling and administration duties to support our wider team. Working within a supportive environment that offers a great culture with our values embedded in our 2025 strategy.

Key Responsibilities:

·       Scheduling of works for field based colleagues

·       Booking in jobs for customers via phone and email communication

·       Providing administration support and communicating effectively for our field-based team

·       Loading purchase order numbers onto the systems

·       Raising logbooks

·       Answering phones, taking messages and handling general enquiries from clients

 

Requirements

What do I need?

  • Strong customers service skills
  • Excellent written and communication skills
  • Ability to priority workloads
  • Working well within a team and taking responsibility for own workload
  • Microsoft office
  • Demonstrate behaviours in line with our company values: Respect, Accountability, Reliability & Integrity

 

Benefits

What additional benefits are available?

 

  • 23 days holiday per year plus bank holidays. Increasing by 1 day per year of service, to a maximum of 25 days
  • Free carparking
  • Life Insurance offered after 6-month service
  • Mental health & wellbeing scheme
  • Employee recognition scheme
  • Referral bonus program
  • Royal London Pension
  • Annual Pay reviews
  • Free mortgage advice

 

WCS Group of companies are committed to equal opportunities and recognize the value of having diverse teams that represent the communities we serve. We therefore encourage applications from everyone who meets the above requirements and would like to take their next career step with us.